Summary
Overview
Work History
Education
Skills
Timeline
Education
References
Fun Fact About Me
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Haley Wallace

Stanardsville,VA

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

11
11
years of professional experience

Work History

General Manager

Postcard Cabins
07.2024 - Current
  • Directed operational strategies to enhance efficiency across multiple departments.
  • Implemented performance metrics to evaluate team productivity and service quality.
  • Facilitated cross-departmental collaboration to streamline processes and improve communication.
  • Mentored managerial staff, fostering leadership skills and professional growth within the team.
  • Oversaw budget management, ensuring financial targets were met while optimizing expenditures.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Directed daily hotel operations, ensuring exceptional guest experiences and service quality.
  • Oversaw staff recruitment and training programs, fostering a high-performance team culture.
  • Analyzed guest feedback to drive continuous improvement in services and amenities offered.
  • Collaborated with vendors to negotiate contracts, securing favorable terms for supplies and services.
  • Led community outreach programs, strengthening local partnerships and enhancing hotel reputation.
  • Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
  • Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
  • Organized special events and promotions to attract new clientele while maintaining excellent relations with existing guests.
  • Oversaw day-to-day operations of 45 cabins, 100 acres of and with staff of 15-20 employees.

Assistant Store Manager

ALDI
08.2020 - Current
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Assisted in recruiting, hiring and training of team members. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Shift Manager

ALDI
08.2018 - 08.2020
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained and mentored new employees to maximize team performance.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Excelled in every store position and regularly backed up front-line staff.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Associate

Aldi
07.2017 - 08.2018
  • Worked varied hours to meet seasonal and business needs. Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations. Prioritized helping customers over completing other routine tasks in store.
  • Stocking all areas of the store ina given time frame. Helped contribute to the overall success of the store by collaborating with the rest of the team.

Crew Member

Culvers
03.2015 - 07.2017
  • Mastered the ability to make anything from the menu. Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to preform various transactions, as well as opening and closing duties of a cash register.
  • Became familiar with products to answer questions and make suggestions.
  • Multi task by taking a customers order, cash them out and often making food at the same time.
  • Opening duties that included; food prep, putting machines together, stocking, etc.
  • Closing duties that included; breaking down and cleaning of the machines, cleaning, various paperwork/logs that needed to be checked, etc.

Education

Florida SouthWestern State College
Fort Myers, FL

Skills

  • Project Management
  • Records Maintenance
  • Strategic Planning
  • Product and Service Sales
  • Cash Auditing
  • Customer Service
  • Financial Management
  • Sales and Marketing
  • Microsoft Excel
  • Microsoft Office
  • Employee Scheduling
  • Business Management Principles
  • Critical Thinking
  • Problem resolution
  • Leadership and team building
  • Efficient multi-tasker
  • Effective leader

Timeline

General Manager

Postcard Cabins
07.2024 - Current

Assistant Store Manager

ALDI
08.2020 - Current

Shift Manager

ALDI
08.2018 - 08.2020

Associate

Aldi
07.2017 - 08.2018

Crew Member

Culvers
03.2015 - 07.2017

Florida SouthWestern State College

Education

Cape Coral High School


  • Graduated 2017
  • Summa cum laude graduate
  • 4.0 GPA
  • Professional Development: Dual enrolled student at Florida South Western State College
  • Extracurricular Activities: Theatre

References

Professional Reference

Billy Smith

(Current coworker since 2024)

434-422-6201


Professional Reference

Caitlin Kilgore

(Previous Manager since 2022)

540-688-9800


Personal Reference

Chloe Gratesol

(Friend since 2014)

239-471-6428

Fun Fact About Me

I love to hike! I enjoy the great outdoors, and everything it has to offer. Mountains, heavily wooded forest, and so much more is a big part of why I decided to make the change of moving from Florida in February of 2022. Climbing mountains is worth as much as the view you see when you reach the top.

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Haley Wallace