Haley Ware
Pasco,WA
Summary
Resourceful Coordinator with background providing office management and customer and administrative support. Polished in scheduling meetings, maintaining calendars, answering phones and updating databases. Proficient in various software and report generation. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
14
14
years of professional experience
Work History
Sr. Administrative Coordinator - Human Resources
Pacific Northwest National Laboratory - Pnnl
Richland , WA
04.2022 - Current
- Developed and implemented administrative procedures to optimize workflow efficiency.
- Maintained accurate records and files for the department, ensuring their security and confidentiality.
- Assisted in preparing presentations, reports, and correspondence.
- Organizing and managing new employee orientation to a high-staffing lab, including executive-level positions.
- Maintaining employee records through HRIS systems.
- Collaboration with our Talent Management team, including our Human Resource Strategic Partners.
- Point of contact for travel arrangements for all HR staff members, including domestic and foreign travel.
- Extensive calendaring for the Leadership team.
- Complete expense reports for all HR staff members.
- Supply ordering through B2B, including new tech packages, for new hires.
- Certified Technical Oversight Rep, which includes creating and managing contracts for vendors with special projects.
- Act as a support for all HRIS, Talent Acquisition, Talent Management, Total Rewards, DEI, and Learning and Development teams.
- Submit badge requests for PNNL staff, non-employees, and visitors. Work with contracts during event planning.
Administrative Assistant - HR
Nuclear Care Partners
Richland , WA
03.2020 - 04.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Assisted the clinical leadership team in 90-day and annual evaluations.
- RN and CNA schedule management.
- Coordinated special events as directed and assisted with marketing events in the absence of the director.
- Processed new patient paperwork and made sure insurance was on file. Including pharmacies used.
- Investigated payment discrepancies.
- Screened new patient medical records and referrals.
- Scheduled, facilitated, and created education for CNA and RN monthly meetings while supporting continuing education for staff.
- Created travel arrangements for senior managers according to their requirements.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to HR department and assisted with recruitment processes.
- Organized and maintained personnel records, ensuring accuracy of information.
- Assisted in the organization of employee training programs and workshops.
Call Center Supervisor - RX Department
Lynda
Kennewick , WA
06.2010 - 06.2015
- Developed and implemented customer service policies and procedures.
- Provided guidance, training, coaching and mentoring to call center team members.
- Monitored calls for quality assurance purposes.
- Cash posting and balancing insurance checks to patient accounts.
- Managed prescription renewals by faxing and calling in approved orders.
- Verified insurance - commercial, Medicaid, and Medicare.
- Verified pharmacies were accurate in patients' accounts and updated when they needed to be changed.
- Submitted referrals.
- Prior authorizations.
- Answered a multiline phone, answering questions and concerns from patients, doctors, and pharmacies.
- Triaged calls and transferred to the correct department.
- Complied with all PHI laws and HIPAA experienced.
Education
Associate of Applied Science - Business Administration And Management
Columbia Basin College
Pasco, WASkills
- Office administration abilities
- Records Management
- Appointment Scheduling
- Schedule Management
- Meeting planning
- Telephone answering
- Claims Processing
- Drug utilization review
- Written Communication
- Personnel records management
- Problem-Solving
- Compliance Reporting
Accomplishments
- Received an OPA award at PNNL (outstanding performance award) for my leadership skills and taking initiative.
References
References available upon request.
Timeline
Sr. Administrative Coordinator - Human Resources
Pacific Northwest National Laboratory - Pnnl
04.2022 - Current
Administrative Assistant - HR
Nuclear Care Partners
03.2020 - 04.2022
Call Center Supervisor - RX Department
Lynda
06.2010 - 06.2015
Associate of Applied Science - Business Administration And Management
Columbia Basin College
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