Summary
Overview
Work History
Education
Skills
Hobbies & Interests: Dancing/Music, Trivia, Movies, Documentaries, Animals, Video Games, Aquatics.
Timeline
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Haley Washington

Haley Washington

Franklin

Summary

Proven administrative professional with a track record of enhancing office efficiency and improving patient care at Advanced Eye Solutions. Skilled in Microsoft Word and office administration, with a knack for critical thinking and problem-solving. Excelled in customer service, achieving high satisfaction rates. Demonstrated leadership as a Shift Manager by mentoring staff to peak performance.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Advanced Eye Solutions
08.2019 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Verifying insurance coverage.
  • Billing insurances
  • Completed patient referrals to other medical specialists.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Caregiver

Private Care
05.2018 - 08.2019
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.

Shift Manager

McDonald's
05.2017 - 05.2018
  • Trained and mentored new employees to maximize team performance.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.

Crew Member

McDonald's
06.2015 - 05.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

High School Diploma -

Bryan Station High School
Lexington, KY
05.2017

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • File Organization
  • Customer and client relations
  • Computer Proficiency
  • Critical Thinking
  • Strong Problem Solver

Hobbies & Interests: Dancing/Music, Trivia, Movies, Documentaries, Animals, Video Games, Aquatics.

Thank you for your time and reviewing my resume. At this current time, I am not looking for a full-time postition. I am interested in working part-time, evenings, holidays, and some weekends. I would also like disclose that I am in need of a set schedule, due to obligations/commitments to my full-time job. With that being said, this position is still very important to me and I am willing to work longer hours if I can do so and with enough notice, I can notify my first job of changes that are needed.
I am interested in moving up in your company, since my employer is not a promotion-based career. If there was an offer with your establishment in the future, I would be very interested in furthering my professional career.
I appreciate your consideration

Timeline

Administrative Assistant

Advanced Eye Solutions
08.2019 - Current

Caregiver

Private Care
05.2018 - 08.2019

Shift Manager

McDonald's
05.2017 - 05.2018

Crew Member

McDonald's
06.2015 - 05.2017

High School Diploma -

Bryan Station High School

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Haley Washington