Haley Watson
Abingdon,VA
Summary
Experienced senior consultant with expertise in ERP system analysis, testing, business process improvement and client satisfaction. Known for stakeholder communication, cross-functional collaboration, and supporting solutions that strengthen business operations while holding Secret-level government clearance.
Overview
11
11
years of professional experience
Work History
Senior Consultant
CGI
Lebanon, VA
05.2022 - Current
- Currently holds Secret Level Government Clearance.
- Assisted in driving continuous business improvement through insights from client implementations and innovative ideas.
- Supported multiple areas within ERP software to enhance client's business processes.
- Established strong working relationships with both internal teams as well as external vendors and clients.
- Support testing activities for system changes and business solutions.
Practice Manager
Ballad Health
Abingdon, VA
10.2018 - 05.2022
- Managed Ballad Health practice operations, staffing, and daily clinic workflows.
- Coordinated provider schedules to optimize patient flow and enhance appointment access.
- Managed practice budgets and supply orders to maintain expense controls and ensure resource availability.
- Resolved patient concerns to enhance service quality across Ballad Health clinics.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
Process Improvement Specialist
Ballad Health
Abingdon, VA
12.2015 - 10.2018
- Developed and implemented process improvement initiatives to reduce costs and improve efficiency.
- Analyzed Ballad Health workflows to identify process improvement opportunities.
- Identified root causes of process problems through data analysis, interviews, surveys, focus groups, and observation.
- Facilitated Ballad Health improvement meetings with clinical and operational teams.
- Documented Ballad Health standard work and updated process procedures.
- Managed project timelines and milestones across multiple concurrent initiatives.
Education
MBA -
Milligan University
Elizabethton, TN12-2017
Bachelor of Science - Psychology
University of Virginia At Wise
Wise08-2015
Skills
- Business process analysis
- ERP system analysis and testing
- Process improvement
- Stakeholder communication
- Cross-functional collaboration
- Government clearance
Timeline
Senior Consultant
CGI
05.2022 - Current
Practice Manager
Ballad Health
10.2018 - 05.2022
Process Improvement Specialist
Ballad Health
12.2015 - 10.2018
MBA -
Milligan University
Bachelor of Science - Psychology
University of Virginia At Wise