Summary
Work History
Education
Skills
Volunteer Experience
Volunteer Work
Timeline
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Haley Welch

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Excited to work in the exciting and innovative fields of Digital Marketing, Content Marking, and Search Engine Optimization.

Work History

Customer Service Representative

Alliant Energy
  • Assisted electric and gas customers as the first point of contact representative for a multi-state utility
  • In this role, I assisted customers with billing questions/concerns, disconnects, reconnects, payment arrangements, non-profit assistance, and technical support assistance
  • This required utilizing a company-wide customer database and platform to update accounts, access customer information, and dispatch appropriate departments to successfully satisfy customer or business issues.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Executive Assistance/Office Staff

Nosler, Inc.
  • Provided all front of office services for the administrative offices of a large manufacturing company
  • Duties included assisting the CEO, CFO, VP, Human Resources Manager, and Office Manager in daily tasks as requested
  • In addition to executive support, this position also required provided first point of contact customer service to all incoming customers and business associates via in person and in office communication
  • This position involved constant problem solving and multi-tasking to meet the demand of daily projects and deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Assistant Property Manager/Office Manager

ZIDDELL Property Management
  • Provided customer service and office support for a 135-unit apartment complex
  • Property management tasks included collecting rent payments from tenants and payment arrangements, completing new leases, and completing move outs
  • Conducting walk-throughs to determine maintenance and repair needs and contracting with various companies and providers to accomplish quick turn-around
  • Office management duties included all bookkeeping duties, including reports and deposits, filing, marketing, and completing new contracts with corporations needing temporary housing placement
  • All other duties as assigned or needed for the successful operation of the complex and company.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.

TransAmerica

Retirement Accounts Representative
  • Assisted customers with the maintenance of their 401k retirement accounts.
  • Completed requested including trades, rebalances, and withdrawals per customer requests.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Certificate - Search Engine Optimization Specialty

University of California - Davis Extension
Davis, CA
01.2024

Certificate -

Google Digital Marketing And E-Commerce
01.2023

Bachelor of Science - Psychology

Eastern Kentucky University
Richmond, KY
05.2016

Bachelor of Science - Human Services

Upper Iowa University
05.2013

Skills

  • Report Generation
  • Report Preparation
  • Customer Relationship Management (CRM)
  • Key Stakeholder Relationship Building
  • Competitor Analysis
  • Search Engine Optimization
  • Content Creation
  • Campaign Performance Tracking
  • Marketing Campaigns
  • Google Adwords
  • Campaign Planning
  • Email Marketing
  • Market Research
  • Google Analytics

Volunteer Experience

local animal rescue group, Dedicated volunteer, Duties included marketing for our local county shelter, volunteer coordination, logistics, fostering, and fund raising.

Volunteer Work

Dedicated volunteer with Bourbon County Animal Rescue, Bourbon County, Kentucky

Role: Maintained marketing information for the rescue on multiple pages and social media platforms. This included direct engagement

with the community to promote pet adoption, encourage pet ownership, and promote healthy pet care in the community.


Timeline

Customer Service Representative

Alliant Energy

Executive Assistance/Office Staff

Nosler, Inc.

Assistant Property Manager/Office Manager

ZIDDELL Property Management

TransAmerica

Retirement Accounts Representative

Certificate - Search Engine Optimization Specialty

University of California - Davis Extension

Certificate -

Google Digital Marketing And E-Commerce

Bachelor of Science - Psychology

Eastern Kentucky University

Bachelor of Science - Human Services

Upper Iowa University

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Haley Welch