Summary
Overview
Work History
Education
Skills
Timeline
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Haley Welch

New Milford,PA

Summary

Strong in collaborative teamwork as well as taking initiative in leadership opportunities. With years of experience in customer service, I am skilled at interacting with the public. I strive myself in creating a welcoming and positive environment with those I interact with. Proficient working in environments that involve team or group work but also enjoy tasks that are completed individually. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

4
4
years of professional experience

Work History

Holiday Inn Express & Suites

Tiarra Gwaltney
03.2024 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Developed strong product knowledge, enabling the ability to provide informed recommendations to guests.
  • Resolve guest issues professionally, demonstrating empathy and effective problem-solving skills.

TGI FRIDAYS

Justin Tighe
10.2023 - Current
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Resident Assistant

Keystone College
06.2023 - 05.2024
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Responded to room transfers, incident reports, and maintenance requests.

Original Italian Pizzeria & Restaurant

Massimo Amato
11.2020 - 11.2023
  • Maintained a clean and inviting dining area, enhancing the overall guest experience.
  • Assisted customers with carry-out service.
  • Fostered culture of teamwork, coordinating with front and back of house to ensure smooth operations.

Education

Bachelor of Science - Psychology

Keystone College
La Plume, PA
05.2025

High School Diploma -

Montrose Area Jr. Sr. High School
Montrose, PA
06.2021

Skills

  • Reliable
  • Teamwork and Collaboration
  • Customer Service
  • Relationship Building
  • Conflict Resolution
  • Strong Multitasking
  • Time Management
  • Customer Engagement
  • Professional Appearance
  • Supportive
  • Leadership
  • Certified in CPR/AED

Timeline

Holiday Inn Express & Suites

Tiarra Gwaltney
03.2024 - Current

TGI FRIDAYS

Justin Tighe
10.2023 - Current

Resident Assistant

Keystone College
06.2023 - 05.2024

Original Italian Pizzeria & Restaurant

Massimo Amato
11.2020 - 11.2023

Bachelor of Science - Psychology

Keystone College

High School Diploma -

Montrose Area Jr. Sr. High School

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Haley Welch