Summary
Overview
Work History
Education
Skills
Websites
College Extracurriculars
Timeline
Generic

Haley Welsh-Gluck

Ann Arbor,MI

Summary

Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Busser/Food Expediter

Clementine's Restaurant and Bar
03.2023 - 08.2024
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Arranged tables and chairs for special occasions and events.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Streamlined communication between kitchen and dining area, reducing wait times for diners.
  • Ensured compliance with health and safety regulations in food handling and preparation areas.
  • Assisted customers with carry-out service.
  • Improved dining experience with meticulous attention to detail in meal presentation and prompt service.
  • Conducted quality checks on dishes before they were served to ensure they met restaurant standards, enhancing diner satisfaction.
  • Coordinated special dietary requests to kitchen staff, ensuring customer satisfaction and repeat business.
  • Facilitated team-oriented environment, encouraging collaboration between kitchen and front-of-house staff.
  • Monitored meal pacing during peak hours to maintain steady flow of service, accommodating more guests efficiently.
  • Contributed to a positive work environment, collaborating effectively with team members across different roles.

Library Page

Van Buren District Library- Bangor Branch
04.2021 - 10.2022
    • Maintained an orderly and welcoming environment through regular shelf-reading and straightening of materials.
    • Created visually appealing displays that promoted new arrivals or highlighted specific topics within the collection, drawing attention from visitors of all ages.
    • Assisted with the preparation and setup of meeting rooms for library-sponsored events, ensuring a smooth experience for all participants.
    • Promoted digital literacy among patrons by providing assistance with computer use and other technology-related needs.
    • Offered support during children''s programming events by setting up materials, supervising attendees, and assisting with cleanup as needed.
    • Interacted professionally with diverse populations while addressing their unique needs in a respectful manner.
    • Performed opening and closing procedures as required, safeguarding the security and integrity of the library''s physical space and collections.
    • Facilitated interlibrary loan requests, expanding resource accessibility for patrons beyond local collections.
    • Maintained confidentiality when handling patron information, adhering to strict privacy policies and promoting trust in library services.
    • Provided exceptional customer service by answering basic reference questions and guiding patrons to appropriate resources.
    • Aided in circulation tasks such as checking-in, checking-out, and renewing materials, ensuring efficient service for all patrons.
    • Collected fees, fines and donations for balanced library finances.
    • Handled check-in and check-out process of library books and materials at circulation desk.
    • Processed library card applications and maintained patron records with accurate contact information.
    • Set up computer and digital device access, providing assistance with use and operation.
    • Maintained secure environment by monitoring visitors at front desk.
    • Maintained and updated patron records in library system database.

Scooper/Busser

Sherman's Dairy Bar
06.2020 - 10.2020
  • Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
  • Promoted a positive atmosphere by engaging with customers and providing cheerful service.
  • Mastered the art of scoop sizing, delivering consistent portions each time for maximum customer satisfaction.
  • Aided in inventory management, stocking supplies as needed to maintain sufficient stock levels during shifts.
  • Facilitated smooth handover between shifts by communicating essential information about current inventory levels, cash register status, and any outstanding tasks.
  • Demonstrated attention to detail when preparing orders, ensuring accuracy and consistency in presentation.
  • Contributed to store cleanliness, completing routine maintenance tasks such as sweeping and sanitizing surfaces.
  • Managed cash register duties, accurately handling transactions while maintaining a balanced till at the end of each shift.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Education

Undeclared

University of Michigan
Ann Arbor, MI
05.2027

High School Diploma -

Bangor High School
Bangor, MI
05.2023

Skills

    • Team leadership
    • Quick adaptation
    • Creative problem solving
    • Strives in fast-paced environments
    • Versatile
    • Collaborative leadership
      • Team performance
      • Customer-focused service
      • Reliability
      • Time management
      • Organizational and sanitation skills
      • Interpersonal Communication

College Extracurriculars

  • Zeta Omega Eta, 10/2023, Present
  • Comprehensive studies program, 06/2023, Present
  • Campus Blue Band, 01/2024, 04/2024

Timeline

Busser/Food Expediter

Clementine's Restaurant and Bar
03.2023 - 08.2024

Library Page

Van Buren District Library- Bangor Branch
04.2021 - 10.2022

Scooper/Busser

Sherman's Dairy Bar
06.2020 - 10.2020

Undeclared

University of Michigan

High School Diploma -

Bangor High School

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Haley Welsh-Gluck