Haley Westbrook
Arab,AL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.
Overview
9
9
years of professional experience
Work History
Manager
Peak Performance Tumble And Cheer
05.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules.
Receptionist
Peak PerformanceTumble And Cheer
02.2018 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Coach
Peak Performance Tumble And Cheer
02.2015 - Current
- Enhanced team performance by developing and implementing effective coaching strategies.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Designed effective workout routines to target specific muscle groups and improve overall strength and flexibility for gymnastics success.
- Collaborated with fellow coaches to develop comprehensive training plans for individual athletes and teams.
- Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
- Utilized video analysis software to review performances in detail, identifying areas for improvement and providing targeted coaching advice.
- Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Trained athletes in proper use of equipment for safety and maximum results.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Education
High School Diploma -
Arab High School
Arab, AL05.2014
Skills
- Marketing
- Policy Implementation
- Operations Management
- Staff Development
- Workforce Management
- Strategic Planning
- Staff Management
- Complex Problem-Solving
Timeline
Manager
Peak Performance Tumble And Cheer
05.2022 - Current
Receptionist
Peak PerformanceTumble And Cheer
02.2018 - Current
Coach
Peak Performance Tumble And Cheer
02.2015 - Current
High School Diploma -
Arab High School
Similar Profiles
Tavaris JamesTavaris James
Cheer Coach at Victory Cheer and TumbleCheer Coach at Victory Cheer and Tumble
Kayla BroussardKayla Broussard
Assistant Coach at Southwest Louisiana Tumble and CheerAssistant Coach at Southwest Louisiana Tumble and Cheer
Carolina RodriguezCarolina Rodriguez
Coaching Assistant at Leslie’s Tumble and CheerCoaching Assistant at Leslie’s Tumble and Cheer