Haley Wester
Anniston,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical office industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist/Patient Referral Coordinator
Carrollton Ear, Nose And Throat
10.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Collected deposits, fees and payments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Patient Access Representative
Tanner Health System
05.2017 - 10.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Client Manager
Carroll County Emergency Shelter
08.2013 - 07.2014
- Accept incoming donations
- Crisis intervention and personalized safety plans
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Answer crisis line telephone calls and maintain daily log of calls
- Provide community resources to victims in crisis
- Manage client outcomes and keep organized client and children's files
Education
Diploma -
Villa Rica High School
Associate of Science - Radiology, Healthcare Science
West Georgia Technical College
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Planning and Coordination
- Self-Motivated
- Data Entry
Timeline
Front Desk Receptionist/Patient Referral Coordinator
Carrollton Ear, Nose And Throat
10.2021 - Current
Patient Access Representative
Tanner Health System
05.2017 - 10.2021
Client Manager
Carroll County Emergency Shelter
08.2013 - 07.2014
Diploma -
Villa Rica High School
Associate of Science - Radiology, Healthcare Science
West Georgia Technical College
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