Haley Westerfield

Supervisor of Operations

Westerfield SDI INC

06.2005 - Current

Identified and resolved unauthorized, unsafe, or ineffective practices.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Devised processes to boost long-term business success and increase profit levels.
Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Partnered with vendors and suppliers to effectively manage and budget.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Implemented project management techniques to overcome obstacles and increase team productivity.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Organized meetings for executives and coordinated availability of conference rooms for participants.