Haley Wheeler
Irvine ,CA
Summary
Adept at fostering customer loyalty and managing staff, I excelled at Paradise Bowls by mentoring new hires and enhancing service standards. My proficiency in cash handling and conflict resolution, coupled with a knack for exceeding sales targets, underscores my ability to drive results and maintain high cleanliness standards. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
Overview
8
8
years of professional experience
Work History
Barista Shift Lead
Paradise Bowls
03.2023 - Current
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Kept the surroundings in a tidy condition.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Front Desk Concierge
Action Property Management And Sales
12.2020 - 10.2022
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Ensured prompt and efficient package delivery to residential addresses
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
Assembly Associate
Living Corporate Wellness
10.2021 - 05.2022
- Meticulously followed blueprints, schematics, and work instructions for accurate product assembly.
- Contributed to a positive working environment by actively supporting teammates in achieving their goals.
- Assisted in the development of new assembly procedures for enhanced product quality.
- Met or exceeded daily production targets while maintaining high-quality workmanship.
- Assisted in training new team members, sharing expertise and best practices for successful onboarding.
Sales Associate
Old Navy
02.2017 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased brand loyalty through effective communication and promotion of our credit card.
Education
No Degree - Fashion Design
California State University Long Beach
Long Beach, CA05.2026
Associates Degree For Transfer - Fashion Design
Irvine Valley College
Irvine, CA12.2023
Skills
- Staff Management
- Cash handling proficiency
- Opening and closing procedures
- Cleanliness standards
- Critical Thinking
- Data Entry Software
- Conflict Resolution
Timeline
Barista Shift Lead
Paradise Bowls
03.2023 - Current
Assembly Associate
Living Corporate Wellness
10.2021 - 05.2022
Front Desk Concierge
Action Property Management And Sales
12.2020 - 10.2022
Sales Associate
Old Navy
02.2017 - 12.2020
No Degree - Fashion Design
California State University Long Beach
Associates Degree For Transfer - Fashion Design
Irvine Valley College
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