Microsoft Office (All)
Haley Whitchurch
Collinsville,IL
Summary
Forward-thinking team leader with a proven track record of efficiently operating departments to meet organizational goals. Demonstrated success in matching employees with roles that maximize their performance. Proactive and hardworking individual dedicated to continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
DB Schenker
10.2024 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Completed bi-weekly payroll for 20 employees.
Edward Jones Receiving, Warehouse Lead
World Wide Technology, Inc.
06.2021 - 04.2024
- Monitored performance and safety practices of a 20-25 person warehouse staff.
- Coordinated daily operations to ensure efficient workflow.
- Analyzed workflow data to identify areas for improvement.
- Addressed and resolved operational issues to maintain smooth processes.
- Improved inventory accuracy by conducting regular audits.
- Enhanced safety protocols, reducing workplace incidents.
- Trained staff on best practices to improve efficiency.
- Led team meetings to align goals and strategies.
- Increased productivity with optimized storage solutions.
- Conducted performance evaluations to motivate team members.
- Ensured compliance with company policies and industry regulations.
- Improved communication between departments by facilitating regular updates.
- Collaborated with management to plan and execute special projects.
- Coordinated with vendors to ensure timely delivery of supplies.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Maintained top performance standards while working in hot warehouse environment.
Edward Jones Integration, Configuration Technician
World Wide Technology, Inc.
03.2022 - 02.2023
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Coordinated efforts between multiple departments during major server migrations or network upgrades to minimize disruptions to business operations.
- Maximized equipment performance, conducting thorough evaluations and adjustments as needed.
- Enhanced system efficiency by implementing configuration changes and updates.
- Improved overall system stability through regular performance monitoring, identifying potential bottlenecks or areas requiring optimization.
- Increased customer satisfaction by providing timely and accurate configuration support for end users.
- Maintained a secure computing environment by enforcing strict access controls and security protocols for all devices within the network infrastructure.
- Supported successful project completion through effective communication with stakeholders, ensuring alignment on goals, timelines, and deliverables.
- Reduced downtime with proactive identification and resolution of technical issues.
- Maintained an up-to-date inventory of all hardware and software assets, ensuring compliance with licensing agreements and minimizing the risk of unauthorized use or access.
- Participated in quality assurance testing activities prior to deployment into production environments to validate proper functionality of new systems or components following configuration changes made within them earlier on beforehand accordingly along such lines thereof consistently throughout each step taken altogether.
- Implemented best practices in configuration management to minimize risks associated with system changes or updates.
Edward Jones Receiving, Associate
World Wide Technology, Inc.
06.2021 - 03.2022
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
- Bolstered overall warehouse performance by routinely cross-training in other departments to develop a comprehensive understanding of company operations and support colleagues as needed.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Processed required paperwork to expedite handling of shipped and received goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Hostess
The Brickyard Downtown
06.2020 - 01.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit. Especially upholding the strict COVID-19 rules that were in place during this time.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Workforce Management Analyst
Safelite Solutions Contact Center
04.2019 - 06.2020
- Provided real-time support during high-volume periods, ensuring adequate staffing levels and minimizing wait times.
- Managed time-off requests and shift swaps efficiently, maintaining a fair and balanced schedule for all employees involved.
- Optimized workforce scheduling by analyzing historical data and identifying trends.
- Collaborated with cross-functional teams to develop strategies for optimizing staffing levels.
- Coordinated closely with department heads to align workforce needs with business objectives.
- Conducted comprehensive data analysis to identify opportunities for process improvement in workforce management.
- Improved employee satisfaction by addressing scheduling concerns and implementing flexible solutions.
- Assisted human resources department with recruitment efforts, ensuring optimal staffing levels were maintained at all times.
- Implemented key performance indicators to measure workforce efficiency, leading to targeted improvements.
- Identified inefficiencies in current scheduling processes, implementing changes that resulted in improved resource utilization.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Completed human resource operational requirements by scheduling and assigning employees.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Education
Post-Graduate Certificate - Cybersecurity
McCombs School of Business
Austin, TX11-2024
High School Diploma -
Eureka High School
Eureka, MO05.2016
Skills
- Microsoft Office
- Interpersonal Communication
- Team Development
- Root Cause Analysis
- Inventory Control
- Recruitment and hiring
- Staff training
- KPI tracking
- Unsurpassed work ethic
- Superb time management skills
- Strategic Planning
Certification
- Cybersecurity Training - July 2024 through November 2024
Work Preference
Work Type
Full TimeImportant To Me
Company CultureCareer advancementPersonal development programsAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 25 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Oracle
Salesforce
Smart Sheets
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Supervisor of Operations
DB Schenker
10.2024 - Current
Edward Jones Integration, Configuration Technician
World Wide Technology, Inc.
03.2022 - 02.2023
Edward Jones Receiving, Warehouse Lead
World Wide Technology, Inc.
06.2021 - 04.2024
Edward Jones Receiving, Associate
World Wide Technology, Inc.
06.2021 - 03.2022
Hostess
The Brickyard Downtown
06.2020 - 01.2021
Workforce Management Analyst
Safelite Solutions Contact Center
04.2019 - 06.2020
Post-Graduate Certificate - Cybersecurity
McCombs School of Business
High School Diploma -
Eureka High School
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