Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haley Wickersham

Poland

Summary

Dynamic Produce Manager with extensive retail management experience at Giant Eagle, recognized for enhancing operational efficiency and customer satisfaction. Proven track record in waste reduction and inventory management, implementing effective merchandising strategies that boosted sales. Strong leadership and customer service skills fostered a high-performing team dedicated to quality and excellence.

Produce management professional with proven expertise in inventory control and quality assurance. Known for fostering team collaboration and consistently achieving targets. Adaptable and resourceful in dynamic retail environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Produce Manager

Giant Eagle
01.2025 - Current
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Coached and mentored new team members.
  • Assisted customers with produce questions.
  • Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
  • Purchased produce following guidelines of marketing plan.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Improved produce department efficiency by implementing streamlined inventory management processes.

Produce Team Leader

Giant Eagle
02.2019 - 01.2025
  • Coordinated cross-functional efforts to execute promotional events effectively, maximizing revenue opportunities.
  • Maintained a clean, organized, and visually appealing produce section that attracted customers.
  • Ensured compliance with food safety standards and regulations through regular inspections and staff education.
  • Introduced innovative display concepts that enhanced the shopping experience for customers.
  • Developed strong vendor relationships, ensuring timely deliveries and high-quality products.
  • Evaluated team performance regularly, providing constructive feedback for continued growth and development.
  • Implemented creative merchandising techniques to highlight seasonal items and increase sales.
  • Streamlined inventory management for optimal produce availability and reduced waste.
  • Collaborated with store management to ensure alignment with overall store goals and objectives.
  • Assisted customers in making informed choices about their produce selections, contributing to increased loyalty and repeat business.
  • Mentored new team members, providing thorough training on produce handling and department procedures.
  • Increased sales of organic produce through targeted marketing initiatives and in-store promotions.
  • Boosted customer satisfaction by addressing inquiries and concerns promptly and professionally.
  • Analyzed sales data to identify trends and make informed decisions regarding product assortment adjustments.
  • Enhanced team productivity by implementing efficient processes and workflow strategies.
  • Managed budgetary constraints effectively while maintaining high quality standards for the department''s offerings.
  • Optimized staffing levels by creating effective schedules that balanced business needs with employee preferences.
  • Improved supply chain efficiency by collaborating closely with distribution centers on order planning and forecasting activities.
  • Promoted a positive work environment by fostering open communication among team members.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Inspected produce to update and adjust pricing information.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.

Curbside Leader

Giant Eagle
05.2018 - 02.2019
  • Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
  • Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
  • Collaborated with team members to ensure seamless communication and coordination of curbside orders.
  • Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
  • Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
  • Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Worked productively with customers to meet order requirements and service expectations.
  • Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.
  • Expedited order processing by swiftly locating and gathering requested products from the store shelves.
  • Developed strong product knowledge to better assist customers with their shopping needs and preferences.
  • Tracked substitutions and informed customers of changes.
  • Achieved time-sensitive goals by consistently meeting or exceeding target order completion times set by store management.
  • Adhered to store policies and procedures, ensuring compliance with safety guidelines and food handling best practices.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Contributed to a positive work environment by actively participating in team meetings, training sessions, and performance evaluations.
  • Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Assisted store management in maintaining optimal inventory levels for popular items, ensuring timely restocking.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Informed customers of promotions to increase sales productivity and volume.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Trained new employees on customer service, money handling and organizing strategies.

Produce Clerk

Giant Eagle
04.2013 - 05.2018
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
  • Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
  • Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.

Cashier

Giant Eagle
11.2012 - 03.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Increased sales of promotional items by informing customers about current offers.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Salem City Schools
Salem
06-2008

Skills

  • Customer service
  • Retail management experience
  • Retail inventory management
  • Produce washing
  • Operational efficiency
  • Inventory counting
  • Merchandising strategies
  • Purchasing and planning
  • Inventory replenishment
  • Waste reduction
  • Pricing strategy
  • Business analysis
  • Written communication
  • Adaptability
  • Continuous improvement
  • Time management abilities
  • MS office
  • Schedule management
  • Employee coaching and mentoring
  • Documentation and reporting
  • Task delegation
  • Good judgment
  • Professionalism
  • Decision-making
  • Verbal and written communication
  • Computer skills

Certification

  • CPR Certification, Giant Eagle Inc, - November 2022-November 2024
  • BBP Certification, Giant Eagle Inc. - November 2022-December 2024

Timeline

Produce Manager

Giant Eagle
01.2025 - Current

Produce Team Leader

Giant Eagle
02.2019 - 01.2025

Curbside Leader

Giant Eagle
05.2018 - 02.2019

Produce Clerk

Giant Eagle
04.2013 - 05.2018

Cashier

Giant Eagle
11.2012 - 03.2015

High School Diploma -

Salem City Schools

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