Haley Wiggs
Warsaw,IN
Summary
Dynamic Sales Account Manager with a proven track record at Mariano Oliveri State Farm, excelling in client relationship building and sales strategy development. Achieved significant sales growth by implementing effective CRM systems and fostering long-lasting client connections. Skilled in account management and dedicated to enhancing customer satisfaction through tailored solutions.
Persuasive sales professional offering extensive hands-on experience prospecting for new clients in new markets.
Sales professional with strong record of driving revenue growth and building lasting client relationships. Skilled in strategic planning, negotiation, and market analysis. Known for effective team collaboration and adaptability in dynamic environments, ensuring reliable delivery of results. Equipped with strong communication skills, problem-solving abilities, and client-focused approach to exceed sales targets.
Overview
7
7
years of professional experience
Work History
Sales- Account Manager
Mariano Oliveri State Farm
06.2025 - 10.2025
- Developed and implemented sales strategies to enhance client engagement and retention.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Provided training and support to junior staff, fostering a collaborative team environment.
- Analyzed customer feedback to enhance service offerings and address client needs effectively.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Implemented systems and procedures to increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Attended industry events and conventions to explain sales opportunities.
- Collaborated with team members to achieve monthly sales targets and improve overall performance.
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed strong relationships with clients to understand needs and provide tailored insurance solutions.
- Managed client accounts effectively, ensuring timely communication and service delivery.
- Collaborated with team members to streamline account management processes for improved efficiency.
- Responded promptly to client inquiries, enhancing overall customer satisfaction and retention rates.
- Participated in training sessions to improve product knowledge and sales techniques continuously.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
Registered Behavior Technician
Lighthouse Autism Center
09.2024 - 06.2025
- Implemented individualized behavior intervention plans to enhance client engagement and skill acquisition.
- Collected and analyzed data on client progress to inform treatment adjustments and optimize outcomes.
- Collaborated with multidisciplinary team members to develop comprehensive care strategies for clients.
- Facilitated social skills training sessions, promoting peer interaction and communication among clients.
- Maintained accurate documentation of client behaviors and interventions in compliance with regulatory standards.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Supported client using principles of applied behavior analysis.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Learned specialized behavior approaches to implement behavioral strategies.
- Worked as part of collaborative team to address changing needs of children and families.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
- Supported clients in developing coping mechanisms, empowering them to manage stress and anxiety more effectively.
- Engaged clients in social skills groups to boost their interaction capabilities, promoting better social integration.
- Developed and implemented strategies to increase verbal behavior, enabling clients to communicate needs more effectively.
- Fostered positive learning environment, applying ABA principles to reduce challenging behaviors effectively.
- Treated clients and families with respect and dignity.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Production Worker
Champion Homes
06.2018 - 09.2024
- Operated machinery to assemble products according to specifications.
- Conducted quality control checks to ensure product standards were met.
- Collaborated with team members to improve production efficiency and workflow.
- Trained new employees on safety protocols and operational procedures.
- Maintained cleanliness of work area, adhering to safety regulations.
- Assisted in inventory management by tracking supplies and materials usage.
- Adapted quickly to changes in production schedules and task assignments.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Facilitated training for junior production workers, improving overall team skill levels.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Delivery Driver
Pizza Hut
08.2023 - 08.2024
- Delivered orders promptly, ensuring customer satisfaction and repeat business.
- Navigated routes efficiently, optimizing delivery times and reducing fuel costs.
- Maintained accurate records of deliveries, enhancing order tracking processes.
- Trained new drivers on safety protocols and delivery procedures, improving team performance.
- Collaborated with kitchen staff to ensure timely food preparation for deliveries.
- Implemented feedback mechanisms to address customer concerns and improve service quality.
- Monitored vehicle conditions regularly, ensuring compliance with safety standards and regulations.
- Delivered packages to customer doorsteps and business offices.
- Developed strategies for managing peak hours effectively, reducing wait times for customers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
High School Diploma -
East Noble High School
Kendallville, IN02-2013
Skills
- Client relationship building
- Sales strategy development
- Lead prospecting
- Customer-oriented
- Account servicing
- Skilled multi-tasker
- Account management
- Sales tracking
- Review of contracts
- Formulating quotes
- Client acquisition
- Account development
Timeline
Sales- Account Manager
Mariano Oliveri State Farm
06.2025 - 10.2025
Registered Behavior Technician
Lighthouse Autism Center
09.2024 - 06.2025
Delivery Driver
Pizza Hut
08.2023 - 08.2024
Production Worker
Champion Homes
06.2018 - 09.2024
High School Diploma -
East Noble High School