Haley Wilkinson
Midlothian
Summary
Detail-oriented Compliance Specialist with a proven track record in compliance auditing and regulatory knowledge. Skilled in document review and staff training, ensuring adherence to standards and accurate record-keeping. Currently overseeing 16 properties and 3,324 units in two states. Promoted within the company from Leasing Agent to Assistant Manager, to Property Manager, and Compliance Specialist.
Overview
6
6
years of professional experience
Work History
Compliance Specialist
AOG Living
Houston
12.2019 - Current
- Reviewed all new move-in files daily to ensure all applicants met income and all eligibility qualifications.
- Reviewed annual eligibility certifications, ensuring all forms were correct and completed by the annual due date.
- Prepared in advance for state audits, ensuring all forms were completed, and the household complied with state regulations.
- Reviewed CMTS reports monthly, ensuring all information was correct and up to date.
- Maintained accurate records of all activities related to compliance monitoring.
- Coordinated with various departments within the organization to ensure adherence to established standards.
- Checked records for required signatures by closely reviewing documents.
- Conducted periodic internal audits to ensure compliance with applicable regulations.
- Made regular site visits to assist with move-in files.
- Participated in meetings between senior leadership teams to discuss any potential violations or concerns about regulatory issues.
- Kept up-to-date with loan product knowledge, internal policies, procedures, and regulations.
Property Manager
AOG Living
Houston
12.2019 - 03.2023
- Oversaw lease agreements and ensured compliance with property regulations.
- Coordinated property maintenance and repairs with vendors and contractors.
- Managed tenant relations to ensure satisfaction and effective communication.
- Conducted regular property inspections to maintain standards and address issues.
- Developed budgets and monitored expenses for property operations.
- Trained and supervised staff on customer service and operational procedures.
- Resolved tenant disputes through mediation and effective communication techniques.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits, and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions when necessary in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Education
Certified Occupancy Specialist
Skills
- Compliance auditing
- Document review
- Regulatory knowledge
- Attention to detail
- Staff training
- Internal auditing
- Compliance
- Compliance monitoring
- Corrective actions
- One site/Resman expertise
Timeline
Compliance Specialist
AOG Living
12.2019 - Current
Property Manager
AOG Living
12.2019 - 03.2023
Certified Occupancy Specialist
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