Haley Williams

During my time at Buffalo Chophouse, I have become one of the most efficient in my position.

• Greeted customers warmly to provide exceptional customer service.
• Bussed tables between courses and loaded and unloaded trays to expedite tasks.
• Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
• Transported dirty utensils, dishes, and trays to the kitchen to help the team stay on top of cleaning.
• Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
• Built skills to be able to independently work efficiently as well as build a relationship with the team to work as a unit.

• Worked with kids as little as infants to teenagers in measuring, fitting, and finding the right shoes accustomed to them
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Experience in working with special needs children as well, seeing that our store specializes in a wider variety of fitting shoes than a regular commercial store
• Able and trusted to run the store on my own, doing paperwork, taking care of customers, as well as other odds-and-end jobs the store required that day for cleanup and lock up.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store systems for merchandise at other sites.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Engaged in friendly conversations with customers to better uncover individual needs.

• I was in a classroom of three and four-year-old children taking care of them and ensuring their safety while in our care.
• Supervised recess, lunch, and daily student intake and dismissal.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Completed daily reports, meal count sheets, and attendance logs.
• Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
• Established positive relationships with parents through effective communication, fostering parental involvement in their children's education.
• Supported student physical, mental, and social development using classroom games and activities.

• While at Louie's Texas Red Hots, I was a key player in the waitressing team and prep work for the restaurant
• As a waitress I would deliver food, take orders, refill drinks, cash customers out, as well as do any tasks that were needed by the cooks for prep work for that day.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
• Kept server areas clean and stocked to increase efficiency while working tables.

• I have been a valued team member at Shoe Carnival Inc
• For four years as of March 2021
• While there, I received employee of the month numerous times shortly after starting my position there, moved up from being a sales associate to a communications lead, as well as taking on other leadership tasks within the store
• Within the position, I was expected to communicate with customers in an outgoing and friendly way to help them have a pleasant experience while shopping
• I was also required to keep up with the organization, register work, sanitation, and shipments going in and out of the store.
• Mentored junior team members to foster professional growth and improve overall department performance.
• Aligned messaging across multiple platforms to ensure consistency in tone, voice, style, and visual elements of communications materials.