Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Williamson

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Fulfillment Center Associate

Amazon
12.2021 - Current

Inbound Stow

  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Inspected machinery and equipment to determine functionality and performance.
  • Separated damaged items from functional ones before placing on shelves.
  • Safely stacked items to maximize space within acceptable safety limits.
  • Utilized scanning equipment to quickly locate and identify items and stock locations.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Analyzed team performance and identified opportunities for additional training.
  • Analyzed damaged goods and sorted items to be destroyed or donated.
  • Corrected inventory errors. Overages, shortages, ect.
  • Quality control.

Assistant Manager

Tobacco Superstore
05.2018 - 11.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Manager

Lids Hat World
03.2017 - 04.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Operated computerized embroidery machine to complete work to order specification.

Manager

Things Remembered
12.2013 - 03.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Used machines to engrave customer items with desired wording and images.
  • Measured and computed dimensions of lettering, designs or patterns to be engraved.
  • Inspected machines, troubleshoot issues and completed basic repair and calibration to maintain optimal operations.
  • Brushed or wiped acid over engraving to darken or highlight inscriptions.

Education

High School Diploma -

Sylvan Hills High School
Sherwood, AR
05.2013

Skills

  • Quality Control
  • Mentoring and Training
  • Scheduling
  • Conflict Resolution
  • Customer Relations
  • Staff Training
  • Workforce Management
  • Time Management
  • Complex Problem-Solving
  • Project Management

Timeline

Fulfillment Center Associate

Amazon
12.2021 - Current

Assistant Manager

Tobacco Superstore
05.2018 - 11.2021

Manager

Lids Hat World
03.2017 - 04.2018

Manager

Things Remembered
12.2013 - 03.2017

High School Diploma -

Sylvan Hills High School
Haley Williamson