Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Haley Wilson

Martinsville,IL

Summary

Completed multiple classes in business marketing strategies, team building exercises, and computer software programs; including Shortcuts, Kronos, Workjam, and Bella, and currently training on UKG.

Overview

10
10
years of professional experience

Work History

Wilson Rentals - Property Manager

John Wilson
12.2020 - Current
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Collected and maintained careful records of rental payments and payment dates.

Cosmetologist - Master Stylist

Ulta Beauty Inc.
05.2018 - Current
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Stayed current with industry trends and techniques by attending workshops and continuing education courses through Ulta to promote in title.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.
  • Scheduled appointments, answered phones, greeted clients, and created client service tickets.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided pre- and post-service consultations to accurately assess clients' needs.

Office Assistant

Wilson Mechanical
01.2014 - 11.2019
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with scheduling service calls to meet the service demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing files and records, prepared invoices.
  • Used expert customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Sales Associate

Kohls Department Store
03.2017 - 05.2018
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Food Service Associate

Wendy's
05.2014 - 04.2016
  • Enhanced customer satisfaction by providing timely and efficient food service.
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
  • Collaborated with team members to deliver exceptional service during high-volume periods.
  • Expedited orders accurately and efficiently, resulting in positive customer feedback.
  • Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
  • Handled cash transactions with accuracy.

Education

Certificate - Cosmetology

J Michael Harrold Beauty Academy
Terre Haute, IN
10.2017

High School Diploma -

Martinsville Jr/Sr High School
Martinsville, IL
05.2016

Skills

  • Organized
  • Punctual
  • Personal and Professionally Balanced
  • Appointment Scheduling
  • Property Inspections
  • Problem Solving

References

  • Lori Hardwick

(217)-549-0474

Ashmore, IL

  • Mark Ralston

(217)-822-6431

Marshall, IL

  • Mark Blankenbeker

(217)-232-3657

Martinsville, IL

Timeline

Wilson Rentals - Property Manager

John Wilson
12.2020 - Current

Cosmetologist - Master Stylist

Ulta Beauty Inc.
05.2018 - Current

Sales Associate

Kohls Department Store
03.2017 - 05.2018

Food Service Associate

Wendy's
05.2014 - 04.2016

Office Assistant

Wilson Mechanical
01.2014 - 11.2019

Certificate - Cosmetology

J Michael Harrold Beauty Academy

High School Diploma -

Martinsville Jr/Sr High School

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