HALEY WILSON
Costa Mesa,California
Summary
Dynamic and reliable professional with a proven track record at Wilma's Patio, excelling in high-pressure environments and enhancing customer satisfaction through exceptional service and hospitality expertise. Skilled in reservation coordination and POS system operations, I adeptly manage guest relations and streamline service efficiency. Demonstrated leadership in training staff, underscoring my commitment to team success and operational excellence.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Wilma's Patio
Newport Beach, CA
07.2023 - 02.2025
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously, while maintaining a calm demeanor.
- Resolved guest complaints professionally, taking appropriate action to address issues, and improve future experiences.
- Prepared the dining room for service by cleaning, organizing the tables, and placing the table settings.
- I took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Provided patrons with estimated waiting times during peak service hours.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Organized, stocked, and cleaned the establishment's front lobby during shifts to maintain a welcoming appearance.
- Checked in with servers to confirm preparedness before seating customers.
- Input orders accurately into the POS terminal, split bills, and accepted payments.
- Trained new hostess staff members on company policies, procedures, and best practices, ensuring consistency across all shifts.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
Secretary Internship
Shorepoint Insurance Services
Costa Mesa, CA
07.2022 - 08.2023
- Managed time efficiently in order to complete all tasks within deadlines
- Self-motivated, with a strong sense of personal responsibility
- Provided clerical support to company employees by copying, faxing, and filing documents
- Created and updated records and files to maintain document compliance
- Maintained office supplies inventory by checking stock and ordering new supplies
Education
High School -
Newport Harbor High School
Costa Mesa, CA06.2025
Skills
- Assertiveness
- Reservation coordination
- Active Learning
- Customer Service
- Hospitality service expertise
- Phone Etiquette
- Reliable and Trustworthy
- Customer service expertise
- Interactive communication skills
- Warm and Friendly
- Greeting guests
- POS system operations
- Friendly demeanor
- Cash handling
Timeline
Restaurant Hostess
Wilma's Patio
07.2023 - 02.2025
Secretary Internship
Shorepoint Insurance Services
07.2022 - 08.2023
High School -
Newport Harbor High School
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