Haley Winters
Los Angeles,CA
Summary
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize several years of guest service/supervisor experience to bring immediate value to the team.
Overview
11
11
years of professional experience
Work History
Lead Service Attendant
Amtrak National Railroad
Los Angeles, CA
10.2023 - Current
- Assisted customers in selecting menu items, providing recommendations as necessary.
- Verified accuracy of orders before delivering to customers.
- Performed cashier duties such as processing credit card payments and operating POS system.
- Provided excellent customer service by addressing complaints promptly and professionally.
- Ensured compliance with food safety regulations by monitoring temperature of freezers and refrigerators.
Food Specialist
Amtrak National Railroad
Los Angeles, CA
08.2023 - 10.2023
- Prepared and cooked food items in accordance with standards.
- Ordered food supplies, equipment and other necessary items to ensure adequate stock levels were maintained.
- Ensured all kitchen areas were kept clean, tidy and hygienic at all times.
- Adhered to safety regulations when handling hazardous materials such as knives and chemicals.
OBS Train Attendant
Amtrak National Railroad
Los Angeles, CA
04.2022 - 08.2023
- Assisted passengers with seating, boarding and disembarking the train.
- Ensured all safety regulations were followed during travel.
- Provided assistance to disabled passengers in boarding and disembarking the train.
- Operated emergency equipment such as fire extinguishers and first aid kits when necessary.
Senior Restaurant Manager
Chuck E. Cheese
Carson, CA
01.2020 - 01.2022
- Managed and supervised staff, including hiring, scheduling, training and performance evaluations.
- Developed strategies for increasing customer satisfaction and sales revenue.
- Monitored restaurant operations to ensure compliance with health and safety regulations.
City Carrier Assistant
United States Postal Service
Carson, CA
04.2019 - 07.2019
- Assisted customers with package pickups, deliveries, and inquiries.
- Organized packages in route sequence and delivered to correct addresses.
- Prepared appropriate paperwork for delivery of packages and collected payments where applicable.
General Store Manager
Crews of California
El Segundo, CA
05.2018 - 03.2019
- Developed and managed annual budget for the store.
- Maintained records of inventory, sales, and personnel activity.
- Drafted strategic plans for increasing customer satisfaction levels.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Ensured compliance with all safety regulations and procedures in the store.
- Conducted regular meetings with employees to discuss current operations issues.
Operations Manager
HmsHost / Food & Beverage
Los Angeles, CA
07.2015 - 05.2018
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Assistant Retail Manager
Goodwill So Cal
Hawthorne, CA
08.2013 - 04.2014
- Coordinated and supervised daily operations of the store.
- Monitored sales performance and identified areas needing improvement.
- Developed strategies to increase customer loyalty and improve store efficiency.
- Responded promptly to customer inquiries or complaints.
- Maintained a clean, organized store environment that adhered to safety standards.
Education
GED -
La Sierra High School
Fullerton, CA01.1998
Skills
- Customer service
- Rapport with customers
- Leadership
- Professionalism
- Reliability
- Restaurant experience
- Supervising experience
- Hospitality
- POS System Operation
- Food Safety Compliance
- Staff Motivation
- Customer Service
- Cleaning and sanitation
- Health and Safety Regulations
Timeline
Lead Service Attendant
Amtrak National Railroad
10.2023 - Current
Food Specialist
Amtrak National Railroad
08.2023 - 10.2023
OBS Train Attendant
Amtrak National Railroad
04.2022 - 08.2023
Senior Restaurant Manager
Chuck E. Cheese
01.2020 - 01.2022
City Carrier Assistant
United States Postal Service
04.2019 - 07.2019
General Store Manager
Crews of California
05.2018 - 03.2019
Operations Manager
HmsHost / Food & Beverage
07.2015 - 05.2018
Assistant Retail Manager
Goodwill So Cal
08.2013 - 04.2014
GED -
La Sierra High School
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