Summary
Overview
Work History
Education
Skills
Timeline
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HALEY WOLFF

Modesto,CA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Fulfillment Associate/Learning Ambassador

Amazon
07.2019 - Current
  • Trained new hires to meet the core values of the company.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Followed safety protocols to minimize workplace accidents.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Prepared and checked outbound shipments for accuracy.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Processed daily orders through multi-carrier manifest system.

Shift Supervisor

Round Table Pizza
11.2017 - 07.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Helped store management meet standards of service and quality in daily operations.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.

Crew Member

Round Table Pizza
06.2017 - 09.2017
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Took orders, prepared meals, and collected payments.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Provided support to crew members, facilitating quick food preparation and delivery.

Volunteer Clinician

Sylvan Veterinary Hospital
10.2016 - 06.2017
  • Cleaned surgery instruments, observed surgeries.
  • Maintained detailed diagnosis and treatment records for future reference.
  • Gathered pet health histories and symptoms to identify root cause of medical issues.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
  • Met established regulatory and organizational guidelines mandating cleanliness.

Education

Veterinary Science -

MODESTO JUNIOR COLLEGE
Modesto, CA
05.2017

Diploma, General Education - undefined

FRED C. BEYER HIGH SCHOOL
Modesto, CA
05.2016

Skills

  • Customer Service
  • Data Collection
  • Complaint resolution
  • Operations Management
  • Order Processing
  • Data Entry
  • Customer communications
  • Call Management
  • Escalation management

Timeline

Fulfillment Associate/Learning Ambassador

Amazon
07.2019 - Current

Shift Supervisor

Round Table Pizza
11.2017 - 07.2019

Crew Member

Round Table Pizza
06.2017 - 09.2017

Volunteer Clinician

Sylvan Veterinary Hospital
10.2016 - 06.2017

Veterinary Science -

MODESTO JUNIOR COLLEGE

Diploma, General Education - undefined

FRED C. BEYER HIGH SCHOOL

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