Haley Wooley
Sullivan,OH
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Operations Facilitator
Panel Master
07.2022 - Current
- Streamline operations by coordinating the movement of materials and addressing potential delays.
- Effectively communicate with various departments like purchasing, production, and suppliers to track orders and resolve issues.
- Ensure necessary materials are readily available for production.
- Record wireman hours in an Excel spreadsheet.
- Keep an updated log of material due dates in an Excel spreadsheet.
- Purchase material for jobs as needed.
- Confirm and review orders for accuracy.
Warranty Administrator
Jim's Trailer Sales
06.2015 - 03.2021
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Monitored factory recalls and announcements to stay on top of changes.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Maintained detailed service and customer records.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Gathered paperwork and contacted customers to book appointments.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Posted payments to accounts and maintained records.
Shift Lead Manager
Taco Bell
04.2012 - 06.2015
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
Education
High School Diploma -
Wellington High School
Wellington, OH05-2014
High School Diploma -
Lorain County JVS
Oberlin, OH05-2014
Skills
- Strategic planning
- Adaptability and flexibility
- Professional ethics
- Excellent communication
- Teamwork and collaboration
- Time management
- Attention to detail
- Active listening
- Conflict resolution skills
- Decision-making
- Organizational skills
Timeline
Operations Facilitator
Panel Master
07.2022 - Current
Warranty Administrator
Jim's Trailer Sales
06.2015 - 03.2021
Shift Lead Manager
Taco Bell
04.2012 - 06.2015
High School Diploma -
Wellington High School
High School Diploma -
Lorain County JVS
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