Haley Yocum

Front Desk and Dental Assistant
Marble Dental Care – Frisco, TX
August 2024 – Current

• Manage front desk operations, including patient check-ins, scheduling, and payment collection.
• Assist the dentist with chairside procedures, ensuring patient comfort, and efficient workflows.
• Handle insurance claims and verify benefits, ensuring accurate and timely processing.
• Maintain a clean and organized workspace, adhering to infection control standards.
• Build strong patient relationships by providing courteous, professional communication.
• Provided administrative support such as filing documents, photocopying and scanning materials.

• Proficiently managed incoming calls, providing courteous and informative responses to patient inquiries
• Skillfully assessed appointment availability, ensuring efficient scheduling that maximized the dentist's productivity
• Demonstrated excellent communication skills, establishing rapport with patients and facilitating clear, effective dialogue
• Leveraged advanced dental software to maintain an organized and up-to-date schedule for the dentist
• Streamlined the onboarding process for new clients, ensuring all necessary paperwork was completed accurately and promptly
• Skillfully managed administrative tasks related to patient accounts, including billing, payments, and insurance claims
• Exhibited a keen attention to detail in processing payments, maintaining accurate records, and adhering to compliance standards
• Created a warm and welcoming environment for patients, establishing a positive first impression of the dental practice
• Implemented organizational strategies to maintain a clean and tidy office space, contributing to an overall pleasant experience for patients

• Acted as a versatile team member, seamlessly transitioning between front desk duties and chairside assistance with the doctor
• Demonstrated adaptability and a comprehensive understanding of both administrative and clinical aspects of the dental practice
• Conducted patient check-ins and check-outs with precision, ensuring accuracy in verifying personal information, insurance details, and appointment records
• Maintained meticulous records of patient visits, updating account ledgers to reflect services provided, payments received, and outstanding balances
• Provided crucial support to the dentist during patient examinations and treatments, demonstrating proficiency in the proper use of equipment and instruments
• Anticipated the dentist's needs, prepared treatment areas, and ensured a seamless flow of procedures, contributing to a smooth and efficient patient experience
• Took responsibility for the maintenance, cleaning, and sterilization of dental instruments and equipment, adhering to strict infection control protocols
• Conducted routine inspections to identify and address any equipment issues promptly, minimizing downtime and ensuring the safety of both patients and staff

• Took on the role of a mentor and trainer for new team members, ensuring they were well-versed in critical aspects of dental practice operations
• Conducted comprehensive training sessions covering a range of topics, including effective patient communication techniques, in-depth knowledge of TMJ disorders, specialized Myotherapy practices, and proper usage of dental equipment
• Played a key role in formulating comprehensive treatment plans for patients, collaborating closely with the dental team to determine the most effective and tailored approach
• Provided invaluable guidance on available financial aid options, ensuring that patients had access to the necessary resources for their treatment plans
• Prioritized patient education on overall health, emphasizing the importance of oral health in the context of their overall well-being
• Demonstrated expertise in evaluating patients for various orofacial conditions, conducting thorough assessments of TMJ functionality, airway issues, and oral myofunctional disorders
• Utilized specialized diagnostic techniques to identify and understand the underlying causes of these conditions, enabling the development of targeted treatment plans
• Developed a specialized skill set in the treatment of temporomandibular joint (TMJ) disorders, offering patients effective solutions for pain relief and improved functionality
• Addressed breathing disorders with a holistic approach, considering the impact on oral health and overall well-being
• Provided advanced care for orofacial myofunctional disorders, utilizing tailored therapies to correct and improve muscle function

• Took charge of the front desk operations, ensuring a seamless check-in process for patients upon their arrival
• Efficiently facilitated the check-out process, providing patients with any necessary follow-up instructions and scheduling their next appointments
• Demonstrated a keen eye for detail in appointment scheduling, optimizing the dentist's schedule for maximum efficiency while accommodating patient preferences
• Navigated the intricacies of Medicaid insurance procedures with precision, ensuring accurate and timely claim submissions
• Conducted thorough reconciliations of aged claim reports, meticulously tracking the status of outstanding claims to facilitate timely resolution and reimbursement
• Handled financial transactions with a high level of accuracy and attention to detail, guaranteeing that payments from both patients and insurance companies were processed correctly
• Employed effective communication skills to discuss financial matters with patients, ensuring transparency and addressing any questions or concerns they may have had
• Implemented secure and compliant payment procedures, maintaining strict confidentiality and adhering to relevant regulations and protocols