Haley Young
Henderson,Nevada
Summary
Dynamic individual with hands-on experience in both service and sales with the talent for navigating challenges. Bring strong problem-solving skills and a proactive approach to new tasks. I am known for adaptability, creativity, and a results-oriented mindset, and I am committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Server/Trainer
Twin Peaks Restaurant
02.2021 - Current
- As a server at Twin Peaks, I provide exceptional service to many customers daily.
- I incorporate selling techniques daily to increase sales and revenue for myself and the company.
- I welcome guests with a personable attitude and ensure that suggestions for selling and menu items are correctly taken and given.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Mentored new hires through training, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Introduced feedback loop from customers to inform training focus areas, directly linking training to customer satisfaction.
- My outgoing personality and knowledge of this industry helps me excel in the workplace and has gotten me far in the hospitality industry.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees..
Outside Sales Representative
Sun Run
10.2018 - 12.2020
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Monitored competitor activities to maintain competitive advantage.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
Office Assistant
California Allstars
01.2017 - 08.2017
- My main focus as help desk support was to maintain constant communication with both athletes and parents of the gym
- I was able to help answer any questions parents had through email and handled all phone calls that the gym received
- I had to use spreadsheets to organize parent/athlete information including payment methods, contact information, uniform sizes, personal health issues etc
- Lastly I sorted through any packages or paperwork delivered to the gym in order to get them to the person whom they were intended for
- This helped get work done more efficiently and gave the owner the opportunity to focus on the coaches and athletes of the gym
Education
Bachelor of Arts - Marketing
Nevada State University
Henderson, NV05-2025
Skills
- Certifications:
- Hubspot certification
- Google Ads Search Certification
- Google Ads Measurement Certification
- Qualtrics knowledge
- Expert in all Microsoft software
- Leadership
- Teamwork
- Fast learner
- Communicative
- Hard worker
- Diligent
- Time management
- Sales presentations
- Social media marketing
- Performance tracking
- Competitor analysis
- Customer targeting
- Brand promotion
- Customer service
- Teamwork and collaboration
- Problem-solving
Timeline
Server/Trainer
Twin Peaks Restaurant
02.2021 - Current
Outside Sales Representative
Sun Run
10.2018 - 12.2020
Office Assistant
California Allstars
01.2017 - 08.2017
Bachelor of Arts - Marketing
Nevada State University
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