Haley Young
Wausau,WI
Summary
Dynamic Business Office Manager at Wausau Manor Health Services with expertise in financial account reconciliation, collections and authorizations. Proven track record in optimizing office management processes, enhancing efficiency, and improving customer satisfaction. Skilled in records management and active listening, consistently delivering exceptional results in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Business Office Manager
Wausau Manor Health Services
02.2025 - Current
- Assisted in daily office operations, ensuring smooth workflow and organization.
- Supported financial management processes, including billing and invoicing tasks.
- Maintained accurate records of rental equipment and assisted with inventory management.
- Collaborated with team members to streamline communication and improve efficiency.
- Implemented filing systems for easy retrieval of documents and information.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Assisted in resolving billing discrepancies, enhancing customer satisfaction and retention.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Support residents and family member in applying for Medicaid coverage
- Contacts residents in house and out regarding outstanding balances due to the facility
- Obtains prior authorization from various insurance companies
On-Site Service Representative
Grainger Industrial Supply
05.2024 - 01.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Managed inventory levels, ensuring accurate stock availability for on-site operations.
- Assisted in maintaining compliance with safety protocols and operational standards.
- Coordinated logistics for timely deliveries, optimizing workflow efficiency across service areas.
- Conducted regular equipment inspections to identify potential maintenance needs proactively.
- Streamlined order processing by utilizing advanced inventory management systems efficiently.
- Served as a reliable point of contact for customers, consistently exceeding expectations in responsiveness and professionalism.
- Contributed to company growth by identifying new business opportunities within existing accounts.
Purchasing Manager
Great Lakes Cheese
03.2021 - 03.2024
- Streamlined procurement processes to enhance efficiency and reduce costs.
- Established and maintained strong supplier relationships to ensure quality materials.
- Developed purchasing strategies that aligned with organizational goals and objectives.
- Sourced vendors and built relationships.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Wrote standard operating procedures for department.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
COVID-19 Tester
Aspirus
10.2000 - 03.2021
- Administered COVID-19 tests, ensuring compliance with health protocols and safety guidelines.
- Recorded and documented test results accurately in electronic health systems.
- Educated patients on testing procedures, promoting understanding and comfort during the process.
- Collaborated with healthcare teams to streamline testing operations and improve patient flow.
- Implemented process improvements that reduced wait times for patients receiving tests.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
CNA
Wausau Manor Health Services
09.2019 - 09.2020
- Provided compassionate patient care, ensuring comfort and safety in daily activities.
- Assisted nursing staff with vital signs monitoring and documentation of patient conditions.
- Implemented infection control procedures to maintain a safe environment for residents.
- Developed strong relationships with patients, enhancing their emotional well-being and support.
- Trained new staff on best practices for resident care and operational protocols.
- Collaborated with healthcare team to create individualized care plans for residents' needs.
- Led initiatives to improve patient mobility through tailored exercise programs and encouragement.
Education
Partial Associates - Business Management
North Central Technical College
Skills
- Deadline management
- Financial account reconciliation
- Office management
- Collections expertise
- Records management
- Inventory control
- Office management
- Professionalism
- Task prioritization
- Handling complaints
- Phone and email etiquette
- Active listening
Timeline
Business Office Manager
Wausau Manor Health Services
02.2025 - Current
On-Site Service Representative
Grainger Industrial Supply
05.2024 - 01.2025
Purchasing Manager
Great Lakes Cheese
03.2021 - 03.2024
CNA
Wausau Manor Health Services
09.2019 - 09.2020
COVID-19 Tester
Aspirus
10.2000 - 03.2021
Partial Associates - Business Management
North Central Technical College