Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Work Availability
Quote
Timeline
AdministrativeAssistant
Haley Bates

Haley Bates

Baton Rouge,LA

Summary

Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of data entry practices.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Two Men and a Truck
Baton Rouge, Louisiana
03.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Handled more than 150 calls per day to assist customers and dispatch services.

General Manager

Kiran of Monroe, LLC.
Jonesboro, Louisiana
02.2017 - 05.2023
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Created schedules and monitored payroll to remain within budget.
  • Developed and managed recruitment process, sourcing as many as 150 candidates each year to fill key positions.

Rural Carrier Associate

United States Postal Service
Jonesboro, Louisiana
11.2018 - 03.2023
  • Maintained accurate records of daily activities including deliveries, pickups, mileage and other pertinent information.
  • Sorted incoming mail into designated categories for further processing or distribution.
  • Ensured compliance with federal laws pertaining to the safe handling of hazardous materials in the mail system.
  • Met performance targets consistently through hard work and efficient handling of each stop.
  • Distributed parcels and letters across 150-mile daily route of homes and businesses.

Bar Manager

Royal Bar and Grill
Arcadia, Louisiana
02.2017 - 02.2021
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Monitored cash intake to reduce discrepancies.

Education

Some College (No Degree) - Business Administration

Bossier Parish Community College
Bossier City, LA

Skills

  • Microsoft Excel
  • Computer skills
  • Organizational skills
  • Microsoft Word
  • Accounting
  • Microsoft Office
  • Payroll
  • QuickBooks
  • Communication skills
  • Customer service
  • Accounts payable
  • Accounts receivable
  • Bookkeeping
  • Data Transcription
  • Data Accuracy
  • Report preparation
  • Creative problem solving
  • Recordkeeping strengths

Languages

English

References

Available on request

Certification

  • Microsoft Office Test Pro Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You often meet your fate on the road you take to avoid it.
French proverb

Timeline

Customer Service Representative

Two Men and a Truck
03.2023 - Current

Rural Carrier Associate

United States Postal Service
11.2018 - 03.2023

General Manager

Kiran of Monroe, LLC.
02.2017 - 05.2023

Bar Manager

Royal Bar and Grill
02.2017 - 02.2021

Some College (No Degree) - Business Administration

Bossier Parish Community College

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Haley Bates