Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Haley E Struwe
Marion,IN
Summary
Overview
9
years of professional experience
Work History
Self-employeed
Freelance Photographer
01.2019 - Current
Job overview
- Edited, toned, captioned and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities with potential customers.
- Selected and set up appropriate props, backdrops and lighting.
- Performed advanced computer processing of images for assignments.
- Handled cameras operating at several thousand frames per second.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Completed complex photo shoots at indoor and outdoor venues.
- Experimented with different lighting effects to deliver unique images.
- Digitally edited photos to enhance appearance.
- Worked directly with bands and musicians to create a desired style and aesthetic to contribute to their sound.
- Worked in a team of up to 30 contributors for a music publication.
Pizza King
Shift Manager
08.2017 - 07.2020
Job overview
- Reported to the District Manager with any complex store issues
- Maintain high standards of service throughout the operational day by demonstrating management by example
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Provided customer service to clients
- Running a team of up to six part time employees
- Restocking and updating inventory
- Politely assisted customers in person and via telephone
- Assisted with counting inventory
- Led my team through the everyday life of the pizza industry
- Managed cash draws and deposits
- Hired as a pizza baker
- Successfully promoted three times to final position
- Kept records of product output
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Regularly interacted with management and other departments to ensure smooth operations and ensure that all customers needs were quickly met
- Operated a cash register to process cash, check and credit card transactions
- Strong leader of customer support staff
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Managed a team of employees to ensure quality food is delivered to customers
- Open and closing store on time
- Dealt with challenging customers, as well as employees, in a professional and empathetic manner.
The Abbey Coffee Company
Manager
10.2020 - 02.2022
Job overview
- Having a real passion for retailing, with a strong desire to exceed customer expectations
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Maintained employee schedules and time management with everyone in the company
- Increased profits through effective sales training and troubleshooting profit loss areas
- Encouraged employees to stay motivated and work towards keeping customers happy
- Started and maintained store website and all social media presence
- Was the go-to person for any issue to arise from guests or staff members
- Reported to the district manager regarding all store and staff issues
- Conducted staff recruiting, hiring, and training, which reduced staff turnover
- Resposible for training new managers
- Insured customer satisfaction as well handled complaints
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Managerial duties included inventory, bank deopsits, training, cutomer-staff liasion to resolve conflict, cashier, food prep, online and phone in orders, and catering
- Learned how to solve problems and make clients happy
- Managed money and made daily deposits to bank
- Responsible for all store e-mail communications with customers, including promotional e- mails
- Screened, selected and hired employees
- Managed inquiries, complaints, and other customer and client communications effectively
- Prioritized drink requests while managing interruptions
- Worked early mornings (5am start time)
- Make fabulous coffee and tea beverages
- Regularly cleaned and sanitized the bar area, refrigeration and storage areas
- Provided prompt, efficient, friendly, and quality service at all times
- Mantained a fast pace work environment sometimes independently
- Hand crafted quality beverages, managed POS machine, and provided excellent customer service
- Balanced the til at the end of every shift
- Knowledgeable and enthusiastic about coffee, tea and drink preparation and products.
The Caffeinery
Barista/Cashier
03.2022 - Current
Job overview
- Assisted customers with the selection of products
- Responsible for ensuring over 500 orders per day are efficiently processed
- Fulfilled customer orders, handled cash and credit transactions, and built strong customer relations
- Answered the phone to place To-Go orders and take messages accordingly
- Welcomes and connects with every customer
- Clean or sanitize work areas, utensils, or equipment
- Developed strong abilities in communication and customer service
- Follows store policy and procedures for operational flow at each station
- Follows health, safety and sanitation guidelines for all products
- Prepared coffee and espresso drinks for patrons
- Performs cleaning tasks in accordance with the duty rosters and cleaning standards and works as a store team member
- Restocked the kitchen with utensils daily
- Operated a cash register and processed sales while utilizing strong customer service skills to increase sales
- Prepping hot or cold beverages, such as coffee, expresso drinks, blended coffees, or teas
- Accurately handled cash and credit transactions
- Maintained a knowledgeable and professional demeanor
- Mixed and served coffee drinks to patrons at the store
- Ensuring coffee and espresso based beverages are made to company standards
Education
Marion High School
Diploma from General Studies
2019
University Overview
GPA: 3.5, Completed studies concurrent with full-time employment
Skills
- Strong interpersonal and communication skills
- Analytical and problem-solving skills
- Google Office Programs (Docs, Drive, Sheets)
- Adobe Photoshop
- Adobe Lightroom
- Music and Concert Photography
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
- Coffee and Tea Preparation
- Strong Compositional Skills
- Excellent Workflow Management
Websites
Timeline
Barista/Cashier
The Caffeinery
03.2022 - Current
Manager
The Abbey Coffee Company
10.2020 - 02.2022
Freelance Photographer
Self-employeed
01.2019 - Current
Shift Manager
Pizza King
08.2017 - 07.2020
Marion High School
Diploma from General Studies
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