Haley Horton
Fort Worth,TX
Summary
High performing customer service professional with the knowledge and ability to maintain service delivery with over 5 years of experience building and impacting positive organizational outcomes through professional customer relationships with the willingness to overcome any obstacle.
Overview
7
7
years of professional experience
Work History
Collections Representative
Loan Portfolio Servicing
11.2019 - 08.2022
- Build rapport with customers, through strong interpersonal skills and excellent listening skills
- Utilize proactive retention skills to assist members and while deescalating members
- Responded to requests as well as assist with payments with credit card authorizations
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative
Nonia's Furniture Gallery
02.2016 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Fort Worth Zion Academy
Fort Worth, TX12.2015
Skills
- Contact
- Billing questions and payment extension/service
- Requests daily
- Programs
- Leadership
- Data Entry
- Microsoft office suite
- Good Telephone Etiquette
- Excellent Communication
- Sales
- Customer Care
- Multi-tasking 10-key by touch
- Consultant
- Sales Associate
Timeline
Collections Representative
Loan Portfolio Servicing
11.2019 - 08.2022
Customer Service Representative
Nonia's Furniture Gallery
02.2016 - 06.2018
High School Diploma -
Fort Worth Zion Academy
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