HALEY J. WIELAND
Willing To Relocate
Work Preference
Overview
11
11
years of professional experience
2
2
Certification
Work History
EXECUTIVE ASSISTANT
High Country Hope
Remote
01.2025 - Current
- Provided executive support to the Director, including scheduling, email/phone communication, meeting coordination, and follow-through on organizational priorities.
- Coordinated volunteer projects for disaster relief, storm cleanup, and community outreach; matched volunteers with needs, and managed logistics.
- Maintained records, monthly reports, and communications for supporting a nonprofit partner while HCH awaited independent 501(c)(3) status.
- Assisted with grant/donation management, tracking contributions, and preparing receipts and acknowledgments.
- Acted as a point of contact for community members seeking support, connecting families with resources, and assessing immediate needs.
- Supported strategic initiatives by researching best practices, drafting policies and procedures, and advising on operational improvements.
- Represented the organization in meetings with partner nonprofits, donors, and local leaders.
- Contributed to public communications, including social media updates, thank-you posts, and event announcements.
- Assisted with on-site work such as storm relief, land clearing, and errands, ensuring smooth day-to-day operations.
OWNER SERVICE REPRESENTATIVE
Carolina Cabin Rentals
05.2022 - 03.2025
- Managed 90–100 property owners and cabins, fostering client relationships that improved owner satisfaction by 20%.
- Built strong vendor partnerships to deliver cost-effective and timely services, reducing operational costs by 15%.
- Advised clients on enhancing property value and appeal, increasing rental revenue by 25% through strategic recommendations.
- Analyzed rental income and expenses, producing detailed financial reports that informed property performance improvements.
- Coordinated housekeeping and maintenance for owner arrivals, ensuring 100% compliance with company quality standards.
- Developed training guides and streamlined documentation, reducing staff response times to owner inquiries by 25%.
CLIENT SUCCESS MANAGER
Franchise Ramp
Remote
01.2022 - 05.2022
- Assisted 80–100 clients with onboarding and product setup, ensuring a 95% satisfaction rate.
- Utilized customer feedback to drive updates in success strategies, increasing client retention by 10%.
- Executed tailored marketing strategies for franchisees, consistently achieving or exceeding KPIs.
- Ensured services aligned with client budgets and objectives, maintaining a 98% on-time delivery rate.
- Collaborated with sales and internal teams to create strategic marketing plans, boosting campaign effectiveness by 20%.
- Earned Meta Marketing Professional certification and maintained a strong track record of meeting quotas with positive client feedback.
HOTEL GENERAL MANAGER
First Carolina Management
Boone, NC
10.2019 - 01.2022
- Maintained seamless hotel operations by coordinating with cross-departmental teams, increasing operational efficiency by 15%.
- Anticipated guest needs by collaborating with managers, ensuring a 10.4% improvement in Medallia guest satisfaction scores.
Provided exceptional service through daily property inspections, resolving issues to uphold compliance and quality standards. - Monitored hotel revenue activity, optimized budgets, and streamlined fund allocation processes.
- Managed daily functions, including check-ins, check-outs, guest services, cash handling, and accounts payable, maintaining 98% operational accuracy.
- Improved the hotel's TripAdvisor rating from #4 to #2 in Boone through enhanced service quality and proactive guest engagement.
- Directed staff recruitment, onboarding, and training for all departments, reducing turnover rates by 20%.
- Increased event revenue by 15% as the primary contact for hosted events, handling contracts, logistics, and execution.
Education
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT, Business Management
University Of Central Florida
Skills
- Strategic Planning and Analysis
- Employee Training and Development
- Customer Service Oriented
- Time Management
- Problem-Solving and Conflict Resolution
- Multi-Department Management
- Sales and Marketing
- Client Rapport Building
Certification
- Medallia
- Gxp Champion
- Professional certification (e.g. Meta Marketing Professional)
- Volunteer at Church and Humane Society Volunteer (2019- Current)
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
EXECUTIVE ASSISTANT
High Country Hope
01.2025 - Current
OWNER SERVICE REPRESENTATIVE
Carolina Cabin Rentals
05.2022 - 03.2025
CLIENT SUCCESS MANAGER
Franchise Ramp
01.2022 - 05.2022
HOTEL GENERAL MANAGER
First Carolina Management
10.2019 - 01.2022
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT, Business Management
University Of Central Florida