Haley Jo Carver
Customer Care Expert/ Food & Beverage Associate
South Lake Tahoe,CA
Summary
Motivated customer specialist with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Cashier/Food & Beverage Server
Heavenly Ski Resort
11.2023 - Current
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Professional Pet Stylist
Dirty Dogs and Meow
08.2021 - 11.2023
- Assisting in pet care, customer relations and scheduling.
- Engage with clients to ensure effective ongoing relationships.
- Advise clients on grooming decisions appropriate to their pets’ needs.
Executive and Personal Assistant
Dave Brubaker
01.2017 - 06.2020
- Improved time management of the executive through effective prioritization and organization of tasks.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Coordinated events and functions with attention to detail.
Waitress
The Daily Grill
07.2017 - 03.2020
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
Communication Studies -
College of the Desert
01.2018 - 05.2020
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San Diego Grooming Academy
San Diego, CA 03.2021 - 05.2021
Skills
Efficient under stress
Self-starter
Excellent multi-tasker
Detail Oriented
Cash Handling
Product Recommendations
Customer Relations
References
- Erika Torres, (530) 721-3710, Sous Chef Tamarack Lodge
- Betsy Anaya, (619) 829-7934, Grooming Instructor
- David Brubaker, (310) 291-3349, CEO of Healthrite Partners
Certification
California Food Handlers
Timeline
Cashier/Food & Beverage Server
Heavenly Ski Resort
11.2023 - Current
Professional Pet Stylist
Dirty Dogs and Meow
08.2021 - 11.2023
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San Diego Grooming Academy
03.2021 - 05.2021
Communication Studies -
College of the Desert
01.2018 - 05.2020
Waitress
The Daily Grill
07.2017 - 03.2020
Executive and Personal Assistant
Dave Brubaker
01.2017 - 06.2020