Haley M. Diaz
Austin,TX
Summary
Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.
Overview
5
5
years of professional experience
Work History
Accounts Supervisor
Forest Family Dentistry
Austin, TX
09.2020 - Current
- Daily monitoring: Verify patient eligibility and benefits, batch claims, monitor adjustments for accuracy, record end of day reconciliations and address issues with staff.
- Follow-up: Manage outstanding claims over 90 days, monitor collections vs. Production for 98% adjusted collection goal, write and file appeals with insurance.
- Front desk: Set up lobby and patient areas, welcome patients at check-in in a friendly manner, manage patient recalls, cancellations, follow up on patient feedback, help patients understand their treatment plans and payment options, respond to patient and cooperating facility emails, text messages, and voicemails.
- Achievements in this role: Moving up from front desk, to accounts support, to Accounts Supervisor within the first 8 months. Familiarizing myself with insurance intricacies to create a more predictable and easy process for patients, establishing standard for organization and procedure within our office, cultivating collaborative accounts team and becoming a resource for other team members.
- Worked flexible hours and picked up extra shifts to meet office needs.
- Program proficiencies: Open Dental, Microsoft Office, Google Suite.
High School Cluster Assistant Orchestra Director
Amarillo Independent School District, Caprock
Amarillo, TX
01.2018 - 08.2019
- Prepared and executed differentiated lesson plans for beginning through 12th grade orchestra students
- Prepared students for and conducted at the University Interscholastic League Music Competition and the Greater Southwest Music Festival
- Assisted head orchestra directors of Caprock High School and Bowie Middle School in their music programs totaling 400+ students
- Maintained good relationships and open communication with parents
- Managed funds and deposits for fundraisers and fee collection, distributed funds for trips and competitions.
Customer Service Representative/Cashier
Whole Foods Market
Boulder, CO
08.2019 - 09.2020
- Diffuse unfavorable customer situations and offer solutions to better customer experience
- Support team members to work towards a common goal
- Manage and execute standard operating procedures for the front-end team
- Promoted within first 6 months from cashier to customer service representative
- Support and maintain the high standards and reputation of Whole Foods Market Rocky Mountain Flagship.
Education
Bachelor of Music Education -
West Texas A&M University
Canyon, TX05.2018
Skills
- Self-starter and self-motivated
- Strong problem-solving abilities
- Organized and efficient
- Strong communication skills
- Detail-oriented
- Team-oriented
- Eager to learn
- Feedback Acceptance
Timeline
Accounts Supervisor
Forest Family Dentistry
09.2020 - Current
Customer Service Representative/Cashier
Whole Foods Market
08.2019 - 09.2020
High School Cluster Assistant Orchestra Director
Amarillo Independent School District, Caprock
01.2018 - 08.2019
Bachelor of Music Education -
West Texas A&M University
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