Haley Mae Askew
Saint Michael,MN
Summary
Dynamic and adaptable professional with a proven track record in customer service, event coordination and operation assistance. My experience spans various fast-paced environments, where I have developed exceptional communication, multitasking, and problem-solving skills. I thrive in collaborative environments, taking initiative to ensure smooth operations and a positive experience for all stakeholders.
Overview
2
2
years of professional experience
Work History
Sales and Customer Service Representative
Ryman Hospitalities (Grand Ole Opry)
01.2019 - 03.2020
- Provided exceptional customer service experiences at all touchpoints throughout the purchasing process.
- Effectively resolved customer disputes through clear communication and problem-solving skills.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Sales Associate
Loft Outlet
05.2019 - 02.2020
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Event Production Coordinator
Noise Pop Industries
01.2018 - 01.2019
- Provided friendly and professional assistance to concertgoers, addressing inquiries, resolving seating or ticketing issues, and handling complaints to ensure a positive guest experience.
- Managed the distribution of pre-purchased tickets at Will Call, verified guest lists, and ensured smooth entry for VIPs, media, and other special guests.
- Accurately handled cash, credit card, and digital transactions, balancing tills at the end of shifts and preparing daily sales reports.
- Assisted with controlling entry and exit points, checking tickets, and ensuring smooth traffic flow within the venue while providing a safe and enjoyable experience for attendees.
- Coordinated with artists, management, and production crew to ensure backstage needs were met, including dressing room setup, hospitality, and stage preparation.
Education
Associate of Science - Marketing
Hennepin Technical College
Brooklyn Park, MN12-2025
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Event Coordination
- Teamwork and Collaboration
Timeline
Sales Associate
Loft Outlet
05.2019 - 02.2020
Sales and Customer Service Representative
Ryman Hospitalities (Grand Ole Opry)
01.2019 - 03.2020
Event Production Coordinator
Noise Pop Industries
01.2018 - 01.2019
Associate of Science - Marketing
Hennepin Technical College
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