Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Haley Moore, MHA, NHA, CDP Doctoral Candidate

Charleston,WV

Summary

Experienced Healthcare Executive with 8 years of proven leadership in operations management, business development, and strategic decision-making. A disciplined and forward-thinking manager known for effective communication and team-building. Committed to fostering leadership development and ensuring quality assurance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Nursing Home Administrator

Genesis HealthCare
05.2019 - Current
  • Led Brightwood Center(2019), New Martinville Center(July 2019-September 2020), Dunbar Center( September 2020-July 2023- was Promoted from Nursing Home Administrator to Senior Nursing Home Administrator in 2022 and successfully removed Dunbar Center from SFF candidate list. I currently lead and operate at Valley Center.
  • Improved resident satisfaction by developing and implementing person-centered care plans.
  • Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
  • Streamlined admissions process for smoother resident transitions and increased occupancy rates.
  • Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
  • Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
  • Managed budgets effectively, identifying cost-saving measures while maintaining high-quality care standards.
  • Developed strong relationships with residents'' families, fostering trust and open communication regarding their loved ones'' needs and preferences.
  • Implemented innovative programs to enhance residents'' well-being, such as specialized dementia care services or exercise classes tailored for seniors.
  • Promoted a safe living environment by adhering to strict infection control protocols and routinely reviewing facility safety measures.
  • Handled crisis situations calmly and efficiently, liaising with emergency services when necessary to ensure the wellbeing of all involved parties.
  • Conducted performance evaluations for nursing home employees, providing constructive feedback to support their professional growth.
  • Fostered a culture of continuous improvement by regularly soliciting feedback from staff members on processes and procedures.
  • Implemented comprehensive policies related to elder abuse prevention that increased awareness amongst staff members.
  • Championed staff recognition programs, celebrating achievements and milestones in order to boost morale and foster a positive work environment.
  • Contract negotiations with former collective bargaining unit and managed relationship (New Martinsville)

Administrator in Training

Genesis HealthCare
03.2019 - 05.2019
  • Participated in the Genesis Leadership Development Program (LDP)
  • Improved resident satisfaction by developing and implementing person-centered care plans.
  • Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
  • Developed strong relationships with residents'' families, fostering trust and open communication regarding their loved ones'' needs and preferences.
  • Learned and proved knowledge in all operational aspects in LTC


Scheduling Manager

Genesis HealthCare
09.2017 - 03.2019
  • Was labor relations for the center and managed all employee work schedules as well as payroll/benefits.
  • Hired and screened nursing staff according to center needs.
  • Reviewed and monitored overutilization of overtime within the center and provided process improvement education to fellow management and staff.
  • Addressed corrective action planning and staff retention efforts.
  • Spearhead of the people excellence quality assurance committee.
  • Oversight of budget and financial analysis regarding labor and managed HPPD daily.

Admissions Director

Select Specialty Hospital- LTACH
07.2016 - 09.2017
  • Utilized Relationship Marketing wtih referring facilities for patient referrals requiring LTACH needs.
  • Record referrals processed through Allscripts and Ensocare while I verified insurances through PASSPORT, IVANS and Navinet.
  • Pre-Admitted patients and coordinated their admission into the hospital for varying levels of care.
  • Completed paperwork and gathered necessary patient information from families during plan of care coordination meetings.
  • Completed daily, weekly, and monthly marketing reports and reported to both the CEO and Director of Business Development.
  • Participated and collaborated in marketing meetings to excel goals.
  • Increased admissions rates by implementing targeted marketing strategies and outreach efforts.
  • Streamlined referral processes for a more user-friendly experience, resulting in higher satisfaction rates.

Operations Specialist

WV DHHR
02.2014 - 07.2016
  • Improved operational efficiency by streamlining processes and implementing new systems. Helped develop and implement KRONOS timekeeping system crossed the entire state of WV.
  • Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.
  • Managed the Donated Leave process for the organization.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.

Governor's Intern

Office Of Inspector General
05.2012 - 12.2014
  • Researched and presented on The Health Reform to policy makers and stakeholders.
  • Co-writer on the OIG newsletter (COI Health Policy Unit)
  • Conducted demographic studies and population health needs in WV.
  • Reviewed and processed Worker's Compensation Claims.
  • Reviewed and processed Malpractice Claims.
  • Attended state government meetings pertaining to The Health Reform and collaborated with local law firms on the initiatives around education to WV citizens.

Education

Ph.D. - Executive Leadership

University of Charleston
Charleston, WV
08.2024

Master of Science - Healthcare Administration

Marshall University
Huntington, WV
12.2018

Bachelor of Science - Healthcare Administration

West Virginia University Institute of Technology
Montgomery, WV
12.2014

Skills

    Forecasting, Human Resources, Business Development, Budget Management,EBITDA Growth, KPI, Quality Assurance, Process Improvement, Leadership Development, Operational Planning, Operational Management, Customer Service, Social Media Marketing, Staff Retention, Culture Change, Organizational Leadership, Relational Leadership, Transformational Leadership, Servant Leadership, Community Outreach, Patient Relations, Occupancy Strategist, Accreditation Coordination, Therapy Programs, Public Relations, Change Management, Policy and Procedure Development, Crisis Management, Conflict Resolution, Team Building, Problem Solving, Financial Analysis, Data Analysis, Decision-Making, Risk Analysis, Compliance, Educaton

Accomplishments

  • 2021-Nominated as a Board of Director on the West Virginia Geriatric Society (WVGS)
  • 2022-Nominated President Elect of the WVGS
  • 2022-Nominated as a Board of Director for the West Virginia Health Care Association (WVHCA)
  • 2022- WVHCA Best Practice Award
  • 2023-Bronze Quality Baldrige Award
  • 2023-Successfully removed Dunbar Center from the CMS Special Focus Watchlist


Affiliations

  • West Virginia Health Care Association- Board Member
  • West Virginia Geriatrics Society-Board Member/Former President Elect

Certification

  • NHA - Licensed Nursing Home Administrator- KY & WV
  • Certified Dementia Practitioner


Timeline

Senior Nursing Home Administrator

Genesis HealthCare
05.2019 - Current

Administrator in Training

Genesis HealthCare
03.2019 - 05.2019

Scheduling Manager

Genesis HealthCare
09.2017 - 03.2019

Admissions Director

Select Specialty Hospital- LTACH
07.2016 - 09.2017

Operations Specialist

WV DHHR
02.2014 - 07.2016

Governor's Intern

Office Of Inspector General
05.2012 - 12.2014

Ph.D. - Executive Leadership

University of Charleston

Master of Science - Healthcare Administration

Marshall University

Bachelor of Science - Healthcare Administration

West Virginia University Institute of Technology

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Haley Moore, MHA, NHA, CDP Doctoral Candidate