Haley Paige Berman
City of Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Innovative and experienced individual with expertise in project management and creative problem-solving. Skilled in project coordination, client management and innovative solution development. Committed to creating engaging and meaningful experiences for clients.
Overview
5
5
years of professional experience
Work History
Sales, Marketing, Brand Support
MOTA (Medicine Of The Angels)
09.2023 - Current
- Monitored and evaluated promotional programs and activities to measure effectiveness, units sold and recommend improvements.
- Collaborated with team on creating thoughtful in-store promotions, employee incentives or company events.
- Increased sales + order volumes dramatically
- Oversaw logistics and inventory management for Metric.
- Oversaw training + educating staff and budtenders.
- Maintained excellent relationships with purchasing teams, managers + budtenders.
- Gained strong leadership skills by managing projects from start to finish.
Studio Coordinator
Smashbox Studios
05.2023 - Current
- Implemented marketing strategies to promote studio to potential clients.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Kept accurate budgets with all expenses tracked and accounted for.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Coordinated daily studio operations, including scheduling, staff management and customer service. Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
- Facilitated communication between clients, staff and vendors for smooth project processes.
Project Coordinator, Exec Assistant
Tyson 2.0, CARMA HOLD CO
04.2022 - 09.2023
- Co-Hosted fundraising basketball event with celebrity appearances; Guided Mike Tyson through several appearances + autograph sessions
- Assisted CEO in all aspects of business operations.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Developed and maintained filing systems to facilitate easy access to information.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Kept corporate and client information confidential, adhering to data safety measures.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Arranged travel and accommodation for team members and project partners.
- Maintained database and spreadsheets with accurate inventory and status.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Created job files for each project and maintained current data in each file.
- Developed and implemented strategies to streamline office operations.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
Front Desk Manager
Surfrider Hotel Malibu
08.2021 - 04.2022
- Oversaw day-to-day operations of 20-room hotel with staff of 50+ employees.
- Managed front desk maintenance of client records and lab data.
- Created and managed accurate occupancy forecasts and budgets.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Increased customer service ratings through personable service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Customer Service Manager
ONYX Motorbikes
01.2021 - 08.2021
- Managed a high volume of ticket items with a fast response time, ensuring 95% of customer inquiries were resolved within 24 hours
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
Sales and Marketing Coordinator
Palomar, Kimpton Hotels
01.2019 - 03.2020
- Created and maintained customer databases to facilitate customer segmentation.
- Implemented advertising campaigns and prepared promotional materials.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Maintained long-term relationships with valuable clients.
- Fielding phone calls and assigning to the proper sales associate based on market segment
- Managed the hotel's Instagram account
- Managed all group, event, staff and VIP gifting
- Efficiently managed Group/VIP billing and amenities in addition to informing hotel staff of their arrival.
- Prepared and distributed weekly/monthly reports to the executive team
Education
Associate's Degree -
Tallahassee Community College
Tallahassee, FloridaSkills
- Microsoft Office Suite
- Adobe Creative Suite
- Logistics, Travel Coordination
- Studio Management
- Project Management
- Client Rapport-Building
- Social Perceptiveness
- Customer Inquiries
- Office Organization
- Process Improvement
- Goal Attainment
- Clerical Support
- Client Experience Management
- Oversee Crew Members
Timeline
Sales, Marketing, Brand Support
MOTA (Medicine Of The Angels)
09.2023 - Current
Studio Coordinator
Smashbox Studios
05.2023 - Current
Project Coordinator, Exec Assistant
Tyson 2.0, CARMA HOLD CO
04.2022 - 09.2023
Front Desk Manager
Surfrider Hotel Malibu
08.2021 - 04.2022
Customer Service Manager
ONYX Motorbikes
01.2021 - 08.2021
Sales and Marketing Coordinator
Palomar, Kimpton Hotels
01.2019 - 03.2020
Associate's Degree -
Tallahassee Community College
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