Haley Cherico
Kirkland,WA
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
years of professional experience
Work History
Team Leader
Whole Foods Market
08.2016 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Created and managed project plans, timelines and budgets.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Associate Team Leader
Whole Foods Market
09.2015 - 08.2016
- Mentored junior associates, resulting in accelerated professional growth and higher performance levels.
- Provided constructive feedback during performance evaluations, fostering an environment of continuous improvement within the team.
- Monitored associate performance metrics closely, identifying areas for targeted coaching or training interventions as needed.
- Optimized resource allocation by regularly reviewing project requirements and reallocating resources based on changing priorities or constraints.
- Served as a liaison between upper management and team members, effectively communicating organizational expectations while advocating for associate needs when necessary.
- Resolved complex problems by employing critical thinking skills and collaborating with team members for effective solutions.
- Led regular team meetings to discuss progress updates, address concerns, and establish a cohesive vision moving forward.
- Developed a strong rapport with clients, leading to increased trust and repeat business opportunities.
Team Member
Whole Foods Market
08.2014 - 09.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
Bachelor of Arts -
Lesley University
Cambridge, MA06.2015
Skills
- Work Planning and Prioritization
- Documentation And Reporting
- Key Performance Indicators
- Account Management
- SOP Adherence
- Idea Development and Brainstorming
- Data Analysis
- Logistics Coordination
- Program Evaluation
- Team motivation
- Teamwork and Collaboration
- Analytical Thinking
Timeline
Team Leader
Whole Foods Market
08.2016 - Current
Associate Team Leader
Whole Foods Market
09.2015 - 08.2016
Team Member
Whole Foods Market
08.2014 - 09.2015
Bachelor of Arts -
Lesley University
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