Summary
Overview
Work History
Education
Skills
Timeline
Generic
HALI BARTLETT

HALI BARTLETT

Colorado Springs,CO

Summary

Detail-oriented administrative professional with 10+ years of experience supporting office operations and driving marketing initiatives. Proven track record in managing teams and enhancing productivity through effective leadership and organizational skills. Skilled in content creation, market research, and campaign execution, with a strong ability to analyze data and optimize strategies for improved performance. Adept at fostering positive relationships with clients and coworkers, ensuring a high level of customer satisfaction. Committed to leveraging administrative expertise and marketing acumen to contribute to organizational success.

Overview

10
10
years of professional experience

Work History

LEAD BARTENDER & PART TIME MANAGER

VIEWHOUSE COLORADO SPRINGS
02.2024 - Current
  • Operational Excellence: Successfully managed daily operations of a busy restaurant, ensuring high standards of service, quality, and cleanliness.
  • Compliance and Safety: Ensured compliance with health and safety regulations
  • Exceptional Customer Service: Provided outstanding service in a fast-paced environment, consistently receiving positive feedback and enhancing guest satisfaction.
  • Mixology Expertise: Developed and crafted innovative cocktails, contributing to an increase in drink sales and enhancing the bar’s reputation for quality.
  • Conflict Resolution: Handled guest complaints and conflicts with professionalism and tact, maintaining a positive atmosphere and ensuring customer retention.
  • Sales Initiatives: Implemented upselling techniques and building higher sales on promotional campaigns
  • Assisted in Inventory Management: Worked closely with the beverage manager on inventory control and ordering processes
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

PERSONAL LINES INSURANCE SALES & SERVICE REPRESENTATIVE

USAA
03.2022 - 01.2023
  • Provide customer service to members regarding USAA's property & casualty personal line products
  • Member interactions through inbound/outbound phone calls, email, chat, and social media
  • Educate members on products to ensure adequate insurance coverage to protect their financial security.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Compliance Adherence: Maintained strict adherence to industry regulations and company policies, resulting in zero compliance violations.
  • Community Engagement: Actively participated in community events and outreach programs, enhancing the agency’s visibility and reputation in the local market.

FRONT DESK ASSOCIATE & PT TECHNICIAN

O.R.A. COLORADO
05.2019 - 11.2019
  • Exceptional Customer Service: Provided outstanding service to patients and doctors, addressing inquiries and resolving issues promptly, resulting in a high level of patient and clinic satisfaction.
  • Efficient Check-In/Check-Out: Managed check-in and check-out processes smoothly and efficiently, reducing wait times and enhancing the overall patient experience.
  • Communication Skills: Acted as the primary point of contact for patients, effectively communicating information about services, amenities, and local attractions.
  • Appointment Scheduling: Handled scheduling for appointments and reservations, ensuring optimal time management and minimizing conflicts.
  • Payment Processing: Processed payments accurately and efficiently, maintaining a balanced cash drawer and adhering to financial protocols.
  • Problem Solving: Addressed patient complaints and concerns with professionalism and tact, resulting in improved patient loyalty and positive reviews.
  • Patient Care Support: Assisted physical therapists in implementing treatment plans and provided compassionate care to patients, contributing to their recovery and well-being
  • Treatment Preparation: Prepared treatment areas and equipment, ensuring a clean and safe environment for patient therapy sessions.
  • Patient Progress Tracking: Monitored and documented patient progress, helping therapists adjust treatment plans based on individual needs and improvements.
  • Exercise Instruction: Educated patients on proper exercise techniques and safety protocols, promoting effective rehabilitation and injury prevention.

EXECUTIVE ASSISTANT & CORPORATE TRAVEL COORDINATOR

Braxton Technologies - D.O.D.
01.2015 - 03.2019
  • Executive Support: Provided high-level administrative support to multiple executives, managing complex calendars and scheduling meetings to optimize their time.
  • Communication Skills: Acted as the primary point of contact for internal and external communications, ensuring timely and professional correspondence.
  • Travel Coordination: Arranged detailed travel itineraries, including flights, accommodations, and transportation, for domestic and international trips, ensuring a seamless travel experience.
  • Project Management: Assisted in managing special projects and initiatives, coordinating tasks and timelines to ensure successful completion and alignment with organizational goals.
  • Meeting Coordination: Organized and facilitated meetings, including preparing agendas, taking minutes, and following up on action items to enhance productivity.
  • Receipt Management: Developed a systematic approach for organizing and storing receipts, facilitating easy retrieval and verification during audits.
  • Expense Reconciliation: Conducted regular reconciliations of expense reports against financial statements to identify discrepancies and ensure accuracy.

Education

PRODUCERS INSURANCE LICENSE - Insurance Service & Sales

USAA
Colorado Springs, CO
01.2022

Diploma - undefined

BELLE CHASSE HIGH SCHOOL
01.2012

Skills

  • Administrative Support
  • Team Leadership
  • Customer Service
  • Project Coordination
  • Communication
  • Time Management
  • Financial Acumen
  • Problem Solving
  • Technology Proficiency
  • Process Improvement
  • Content Creation
  • Market Research
  • Social Media Management
  • Campaign Support

Timeline

LEAD BARTENDER & PART TIME MANAGER

VIEWHOUSE COLORADO SPRINGS
02.2024 - Current

PERSONAL LINES INSURANCE SALES & SERVICE REPRESENTATIVE

USAA
03.2022 - 01.2023

FRONT DESK ASSOCIATE & PT TECHNICIAN

O.R.A. COLORADO
05.2019 - 11.2019

EXECUTIVE ASSISTANT & CORPORATE TRAVEL COORDINATOR

Braxton Technologies - D.O.D.
01.2015 - 03.2019

Diploma - undefined

BELLE CHASSE HIGH SCHOOL

PRODUCERS INSURANCE LICENSE - Insurance Service & Sales

USAA

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