Hali Campbell
Sherman,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving work performance to enhance the overall customer experience.
Overview
13
13
years of professional experience
Work History
Caregiver
Visitng Angels
Paris, Texas
01.2022 - Current
- Coordinated transportation services for clients when necessary.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Assisted clients with maintaining good personal hygiene.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Administered prescribed medications on a timely basis following care plan instructions.
Paraprofessional
Club Hill Elementary
Garland, Texas
08.2021 - 06.2022
- Collaborated with teachers to adapt materials to meet diverse learning needs.
- Created and maintained positive relationships with students, parents, and colleagues.
- Assisted teachers with planning and preparing lessons for students.
- Supplied one-on-one attention to each student during group activities.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Supported classroom teacher with daily instruction and management of student activities.
- Organized and labeled student materials when setting up classrooms.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Helped implement behavior management strategies for individual students.
- Prepared classroom materials and educational resources for daily lessons.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Assisted with the organization and implementation of classroom projects and events.
- Contributed to a safe and inclusive learning environment for all students.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Ensured that all safety regulations were followed in the classroom environment.
- Implemented behavior management plans to maintain a positive learning environment.
- Provided guidance to students in the classroom setting.
- Organized student performance and enrichment activities to facilitate learning.
- Assisted children at stations during small-group learning periods.
- Developed creative learning activities that engage all types of learners.
- Supervised students during non-instructional times, including lunch and recess.
- Supervised small groups of students during instruction time.
- Monitored student progress and provided feedback to lead teacher.
Office Receptionist
Nielsen's Painting and Remodeling
11.2017 - 03.2020
- Greeted every visitor with a friendly smile and an immediate offer of knowledgeable assistance or directing them to their destinations
- Answered telephone calls to provide information, take messages and set up appointments
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Wrote and distributed professional, error-free internal memos, email responses and professional letters
- Stayed on top of the whereabouts of all staff members throughout the day through scheduling appointments, meetings and events
- Gained valuable skills by learning how to create spreadsheets, Microsoft excel, Microsoft Office and much more
- Updated office calendar with new meetings, events and appointments to avoid overbooking
- Maintained payroll accuracy by tracking time, calculating extras such as commission and updating forms
- Acted as Executive Assistant to the management team, handled a busy phone system, and served as the primary liaison between customers and upper-level management
- Evaluated customer issues and complaints and developed amicable solutions
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Teacher's
Oak Park Dayschool
07.2012 - 10.2017
- Built relationships with students and parents to improve the learning process for each individual child
- Taught students how to explore ideas and expand their horizons through lively classroom discussions
- Organized materials and classroom spaces to boost teaching efficiency and success through different methods and training strategies
- Encouraged students to persevere with challenging tasks, preparing them for advanced learning opportunities
- Assisted older children in elementary-school homework, including reading, writing, and mathematics
- Prepared healthy snacks, making sure both meals and snacks were to follow preferred diets approved by parents
- Supported students emotionally, socially and academically with one-on-one care
- Adapted teaching methods to connect with individual students, answer questions and provide personalized support
- Worked closely with struggling students to improve learning, eating habits and personal hygiene
- Organized classroom spaces with multiple stations to engage the students in different ways while boosting learning
- Maintained a positive and encouraging learning environment with the use of positive reinforcement strategies
Education
High School Diploma -
SOUTH GARLAND HIGH SCHOOL
GARLAND, TX06.2014
Skills
- Ability To Multitask
- Communication Skills
- Attention To Detail
- Scheduling and Booking
- Strong Phone Communication Skills
- Compassionate client care
- Complex Problem-solving
- Dependable and responsible
- Verbal and written communication
- Relationship building
- Time management
- Adaptability and flexibility
References
- Hannah Windham, Office Manager, Just Press Play, (214) 620-4934, hwindham@jppav.com, Friend
- Adam Ramzanali, Salesman, Dodge Jeep Chrysler Ram, (214) 289-9440, adamramzanali786@gmail.com, Friend
- Kaitlyn Howe, Sales Team Leader, James Avery, (972) 569-7906, Katiehowe2010@gmail.com, Family Friend
Timeline
Caregiver
Visitng Angels
01.2022 - Current
Paraprofessional
Club Hill Elementary
08.2021 - 06.2022
Office Receptionist
Nielsen's Painting and Remodeling
11.2017 - 03.2020
Teacher's
Oak Park Dayschool
07.2012 - 10.2017
High School Diploma -
SOUTH GARLAND HIGH SCHOOL