Hali Devine

Minot,ND

Overview

years of professional experience

Work History

Operating Partner

Perfered restaurant group

Minot, ND

07.2024 - Current

Developed and managed processes to ensure the efficient operation of the business.
Created and executed strategies to improve operational efficiency and reduce costs.
Established and maintained relationships with vendors, suppliers, customers, and other stakeholders.
Reviewed financial statements to identify areas for cost savings or revenue improvement.
Monitored customer feedback to identify areas of improvement in service quality.
Conducted research on industry trends, competitive landscape, and market opportunities.
Implemented new technologies to streamline operations and enhance productivity.
Analyzed data from multiple sources to develop insights into operational performance.
Provided leadership coaching and guidance to team members on best practices for success in their roles.
Negotiated contracts with vendors for services including IT, HR, marketing.
Managed company-wide budgeting process ensuring compliance with organizational goals.
Developed policies and procedures to ensure consistent delivery of service excellence across all departments.
Collaborated with cross-functional teams to ensure successful execution of projects within timeline and budget constraints.
Identified training needs within the organization and developed training plans accordingly.
Ensured compliance with applicable laws, regulations, standards, policies and procedures.
Organized meetings between internal teams and external partners and stakeholders as needed.
Optimized resource utilization through effective scheduling and coordination of tasks.
Coordinated activities related to risk management and mitigation initiatives.
Assisted in developing long-term strategic objectives for the organization.
Reviewed reports from various departments regularly for timely decision making.
Sought out new vendors and negotiated favorable contracts to control costs.
Sourced qualified employees to provide skilled and adequate coverage for shifts.
Oversaw successful customer relations and quality control programs.
Established and oversaw marketing and sales promotions to generate new business.
Set financial objectives and tracked expenses to achieve goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality, and conformance.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assigned work and monitored performance of project personnel.
Produced thorough, accurate and timely reports of project activities.
Interviewed prospective employees and provided input to HR on hiring decisions.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Evaluated individual and team business performance and identified opportunities for improvement.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Analyzed business performance data and forecasted business results for upper management.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Proposed or approved modifications to project plans.
Created and managed budgets for travel, training, and team-building activities.
Implemented quality control measures to uphold company standards.

General Manager

Wendy's

Helena, Montana

01.2002 - 03.2024

Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Oversaw product development initiatives from concept through completion stages.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Ensured compliance with local health department regulations regarding food safety standards.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Conducted regular meetings with senior management team to review progress against established objectives.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Developed marketing strategies designed to increase brand awareness within target markets.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Performed routine audits of internal controls in order to maintain accuracy of financial records.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Supervised employees through planning, assignments, and direction.
Recruited, trained and empowered employees to achieve key performance indicators.
Administered employee discipline through verbal and written warnings.
Tracked monthly sales to generate reports for business development planning.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Guided management and supervisory staff to promote smooth operations.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Built and maintained loyal, long-term customer relationships through effective account management.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Designed sales and service strategies to improve revenue and retention.
Developed service and sales strategies to improve retention and revenue.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Analyzed market trends to inform business decisions and strategies.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Implemented successful business strategies to increase revenue and target new markets.
Monitored progress by establishing plans, budgets and measuring results.
Formed and sustained strategic relationships with clients.
Created effective business plans to focus strategic decisions on long-term objectives.
Mitigated business risks by working closely with staff members and assessing performance.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Implemented campaigns and promotions to help with developing goods and services.
Forecasted customer demand to set prices or credit terms for goods or services.
Structured HR consulting services to support clients during organizational developments and changes.

Skills

Cost Reduction
Human Resources Management
Data-driven decision-making

Facilities Management
Program Oversight
Training and coaching

Timeline

Operating Partner

Perfered restaurant group

07.2024 - Current

General Manager

Wendy's

01.2002 - 03.2024

Hali Devine

Overview

Work History

Operating Partner

General Manager

Skills

Timeline

Operating Partner

General Manager

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