Summary
Overview
Work History
Education
Skills
Timeline
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Hali Holt

Douglasville,GA

Summary

Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities.

Overview

13
13
years of professional experience

Work History

Customer Success Manager II

DealerOn
10.2022 - Current
  • Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
  • Monitored digital marketing and website analytics, identifying trends and making data-driven adjustments to improve website performance.
  • Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
  • Enhanced user experience on the company website through strategic design updates and content improvements.

Sales Development Representative

Instacart
07.2021 - 07.2022
  • Produced comprehensive campaign reports and conducted monthly/quarterly reviews, advising clients on strategic optimization of their advertising spend
  • Collaborated with marketing team to develop compelling sales collateral that resonated with target audiences and sparked interest in services.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Optimized email campaigns using A/B testing techniques to improve open rates, click-through rates, and lead conversions.

Dealer Concierge II - Contractor

Cox Automotive/Agreeya Solutions
09.2020 - 04.2021
  • Provided comprehensive technical support and troubleshooting to clients, enhancing product use and ensuring high customer satisfaction levels
  • Implemented streamlined business processes and workflows, standardizing practices to expedite processes effectively
  • Leveraged in-depth subject matter expertise in specific product areas to train clients and improve their product understanding and utility.

Account Manager

Mondelez International
07.2018 - 07.2019
  • Fostered customer satisfaction by initiating business solutions and promptly addressing queries and concerns, ensuring a proactive approach to customer service
  • Coordinated with clients to manage product orders effectively, aligning with consumer demand to optimize take away
  • Supervised a team of 10 merchandisers across various retail locations, ensuring effective stocking and organization of merchandise, while collaborating with store managers to strategize sales enhancement.

District Sales Manager

General Motors
09.2016 - 01.2018
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Successfully expanded retail market share by 0.5% in a competitive region, achieving 98.7% of the set retail sales objective.
  • Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.

Client Support Specialist

ADP
09.2013 - 09.2016
  • Managed the integration of new clientele, which entailed the meticulous setup of up to 200 employees into the payroll system
  • Provided comprehensive support across various payroll and HR levels, ensuring prompt and thorough responses to a wide gamut of service inquiries throughout the client lifecycle
  • Contributed to the development and release of an updated payroll software version, by creating training materials and instructing fellow associates.

Member Service Assistant

Redstone Federal Credit Union
07.2012 - 09.2013
  • Expertly elucidated complex financial topics to clientele, including credit report ratings, bankruptcy laws, and consumer protection laws, thereby enhancing customer understanding and trust
  • Successfully established new customer accounts across various financial products such as checking, savings, lines of credit, and loans while efficiently investigating and resolving issues pertaining to missing checks, payment histories, and returned checks.

Store Manager

Abercrombie and Fitch
08.2011 - 06.2012
  • Effectively managed a diverse team by offering guidance on complex issues and managing escalated customer complaints; this required exemplary leadership and conflict resolution skills
  • Overhauled internal procedures, policies, and standards by coordinating with other supervisory personnel and departments, resulting in improved operational efficiency and performance.

Education

Bachelor of Science Marketing -

Alabama A&M University
Huntsville, AL
05.2011

Skills

  • Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides, Forms)
  • Experienced Using Zendesk, Salesforce, and Salesloft
  • Excellent Communication Skills With Focusing on building Customer Relationships
  • SEO
  • Social Media Marketing
  • Outstanding Organizational, Multitasking, and Problem-Solving Abilities
  • Google Analytics 4 Certified
  • Email Marketing
  • Social Media Management
  • Reporting
  • Market Research and Analysis

Timeline

Customer Success Manager II

DealerOn
10.2022 - Current

Sales Development Representative

Instacart
07.2021 - 07.2022

Dealer Concierge II - Contractor

Cox Automotive/Agreeya Solutions
09.2020 - 04.2021

Account Manager

Mondelez International
07.2018 - 07.2019

District Sales Manager

General Motors
09.2016 - 01.2018

Client Support Specialist

ADP
09.2013 - 09.2016

Member Service Assistant

Redstone Federal Credit Union
07.2012 - 09.2013

Store Manager

Abercrombie and Fitch
08.2011 - 06.2012

Bachelor of Science Marketing -

Alabama A&M University

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Hali Holt