Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Hi, I’m

Halida Memedovska

McKinney,TX

Summary

Outgoing Leasing Consultant with leadership skills and a background in the hospitality industry. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Utilizes successful sales techniques to present available properties to prospective residents and obtains in depth understanding of fair housing laws. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities with the passion to help others.

Overview

6
years of professional experience
1
Certification

Work History

CAF Management LLC
Plano, TX

Leasing Consultant
03.2023 - Current

Job overview

  • Presenting and leasing properties to prospective lessors
  • Establishing rapport with residents and providing personable and exceptional customer service
  • Meeting with future residents and take them on tours of the units
  • Performing daily follow ups with prospective tenants via email, phone calls & text messages
  • Preparing and executing leasing forms and collecting payments
  • Assisting property manager in management of day to day operations of property to achieve the highest level of professionalism and helping with all other duties assigned.
  • Completed annual rent calculations using housing database software.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Registered clients on database to enable tracking history and maintain updated records.

Amalgamated Management Corporation LLC
Dallas, TX

Leasing Professional
02.2022 - 03.2023

Job overview

  • Showed and leased apartment units to future residents with high degree of customer service, while meeting monthly lease quotas
  • Prepared and coordinated model and target apartments
  • Developed and maintained ongoing resident retention program under direction of property management
  • Maintained and followed up with resident receivables and delinquencies
  • Assisted property manager with hosting resident events and functions at property
  • Prepared and maintained resident and general office files
  • Proficient in OneSite software usage.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Distributed flyers to raise awareness of properties and attract more tenants.

Corporate Hospitality Services

Lodging Coordinator
08.2021 - 03.2022

Job overview

  • Using negotiation skills to set rates across the US for oil, gas and energy companies
  • Taking care of all lodging aspects for crews to get in and out
  • Setting LNR rates with hotels
  • Inserting Booking Reservations information for clients
  • Assisting with various tasks (ex
  • Extending Reservations, Names into online reservation system)
  • Logging Rooming Lists into the system after Check-in
  • Answer incoming calls and record information into Salesforce Software System
  • Relaying messages to colleagues
  • Maintaining Inventory Office
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Kept high average of performance evaluations.
  • Trained team members on new hotel services and products to support promotional efforts.

Holiday Inn Express and Suites

Front Desk Lead
02.2020 - 08.2021

Job overview

  • Hotel Champion for membership enrollment
  • Making new reservations
  • Handling cash register
  • Checking guest in and out
  • Taking care of guest needs
  • Encouraging front desk team to recognize hotel members
  • Conference calls
  • Sales administration
  • Placing orders for market store
  • Answering phone calls on daily basis
  • Assisted general manager with other duties as assigned
  • Front desk daily reports
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Dillard's, Inc
Allen, TX

Christian Dior Counter Manager
08.2019 - 03.2020

Job overview

  • Providing highest level of beauty and luxurious care
  • Managing and training team to reach daily sales goals
  • Building strong relationships with customers to create Dillard’s Clientele
  • Offering Facials and Make-up looks to clients
  • Creating weekly events to push sales and demonstrating newest beauty products
  • Develop product knowledge through seasonal Dior training
  • Handle questions and concerns of different clients, related to makeup and skin care.

Hampton Inn & Suites Legacy Park

Assistant General Manager
02.2019 - 11.2019

Job overview

  • Ensures Discipline/Termination procedures
  • Ensures compliance with Workplace Standards to maintain a working environment that is free of discrimination and harassment
  • Providing overall leadership and support for all staff members and management
  • Managing physical facility to ensure proper maintenance and repair
  • Ensures that all events, rentals , special events are executed properly, to the both guest and clients satisfaction
  • Extensive knowledge in purchasing of all types of beverages and inventory management and cost and controls of beverages
  • Responsible for active management of outside vendors including concessionaire, security, law enforcement and medical vendors
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Home2 Suites by Hilton

Hotel Front Desk Agent
01.2018 - 02.2019

Job overview

  • Registering and assigning rooms to guests
  • Confirming phone and online reservations
  • Responding to guest needs, requests, and complaints
  • Keeping records of occupied rooms and guests
  • Communicating guest information to designated departments
  • Handling confidential information, including guest records, with a high degree of integrity
  • Promptly and effectively dealing with guest requests and complaints
  • Answering incoming calls as appropriate; taking guests messages with accuracy
  • Handling cash drawer and transactions during shift
  • Maintaining accurate records including cash flows, registration cards, reservation cards, and property walks
  • Answering inquiries pertaining to hotel services, registration of guests, and travel directions
  • Maintaining clean area/lobby
  • Other duties as assigned.

Homewood Suites by Hilton

Night Auditor
01.2018 - 01.2019

Job overview

  • Maintaining accurate accounts for each guest
  • Pre-register designated guests and prepared key packets
  • Maintaining confidentiality of all guests and hotel information
  • Preparing night audit reports and ensuring all revenue is in balance
  • Maintaining guest history files on all guests
  • Documenting all guest requests, complaints and problems
  • Answering calls and taking guest messages with accuracy
  • Maintaining accurate records of cash, registration cards, reservation cards, and property walks
  • Properly handling requests for wake-up calls.

Hyatt Place

Front Desk Supervisor
05.2017 - 01.2018

Job overview

  • Greeting guests and ensure that they are well looked after by first contact personnel
  • Ascertain that the front desk is always manned to provide information and assistance
  • Handling advance reservations over the telephone and provide guests with reservation codes
  • Providing leadership and direction to staff members by ensuring that they follow exact instructions
  • Answering inquiries pertaining to hotel services and upsell services according to determined interest
  • Preparing staff schedules with Front desk manager and ensure that all positions are filled within the hotel
  • Control room inventory and cashier transactions and ensure that proper bookkeeping procedures are put into place
  • Inquiring into causes of complaints and ensure that they are serviced / resolved on immediate basis.

Education

Erich- Kastner Schulzentrum
Germany

High School Diploma
06.2004

Skills

  • Hospitality Management
  • Customer Service ( 10 years )
  • Outstanding Communication Skills
  • Property Management
  • Business Processes and Procedures
  • Hotel Reservations
  • Cash Handling
  • Guest Accommodations
  • Organizational Skills
  • Staff Training
  • Account Administration
  • Policies and Procedures
  • Sales
  • Customer Loyalty
  • Application Processing
  • Fair Housing Policies
  • Property Tours
  • Phone and Email Etiquette
  • Microsoft Office
  • Lease File Audits
  • Sales Expertise
  • Customer Relations
  • Microsoft PowerPoint
  • Microsoft Excel
  • Closing Sales
  • Problem-Solving Ability
  • Typing Proficiency
  • Time Management

Certification

CPR Certification, IHG Loyalty Champion, Hilton Honers Certified.

Accomplishments

  • Certified Hilton Honors Champion by providing excellent customer service and being ranked #1 Hilton Honers enroller for the property.

Timeline

Leasing Consultant

CAF Management LLC
03.2023 - Current

Leasing Professional

Amalgamated Management Corporation LLC
02.2022 - 03.2023

Lodging Coordinator

Corporate Hospitality Services
08.2021 - 03.2022

Front Desk Lead

Holiday Inn Express and Suites
02.2020 - 08.2021

Christian Dior Counter Manager

Dillard's, Inc
08.2019 - 03.2020

Assistant General Manager

Hampton Inn & Suites Legacy Park
02.2019 - 11.2019

Hotel Front Desk Agent

Home2 Suites by Hilton
01.2018 - 02.2019

Night Auditor

Homewood Suites by Hilton
01.2018 - 01.2019

Front Desk Supervisor

Hyatt Place
05.2017 - 01.2018

Erich- Kastner Schulzentrum

High School Diploma

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Halida Memedovska