Halie Coach
Taylor,MI
Summary
Customer service expert with proven sales & management experience. Results-oriented with driving growth & client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Priority Yard & Train
Detroit, MI
04.2024 - Current
- Managed payroll for all employees, ensuring accuracy and timeliness
- Oversaw inventory and initiated orders as needed
- Handled invoicing for clients and vendors
- Developed scheduling systems to optimize efficiency
- Managed billing processes and resolved discrepancies
- Performed accounting tasks and monitored budgetary concerns
- Tracked shipments and coordinated with logistics teams
- Supervised a team of 30 employees, providing guidance and support
- Coordinated employee scheduling and time-off requests.
Independent Contractor
Amazon Flex
Michigan
01.2022 - 04.2024
- Develop strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers
- Follows company policies and procedures during shift
- Establishes lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
- Drives safely at all times to avoid accidents and harm
- Verifys package information to check for accuracy and completeness.
Interim Store Manager
Cricket Wireless
Livonia, MI
09.2022 - 12.2022
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Rotated merchandise and displays to feature new products and promotions
- Completed point of sale opening and closing procedures
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Massage Green Spa
Dearborn, MI
12.2018 - 03.2022
- Delegated daily tasks to team members to optimize group productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed and led employees, supervising activities to drive productivity and efficiency
- Collaborated with District Manager to develop strategies for achieving sales and profit goals
- Enforced company policies and procedures to strengthen operational standards across departments
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Inbound Warehouse Associate
Amazon Warehouse
Romulus, MI
05.2021 - 11.2021
- Used handheld scanner to sort products onto appropriate shelves daily
- Continuously pulled items weighing up to 50 pounds off carts and placed on correct shelves
- Redirected shipments en route in response to customer requests
- Assisted in loading delivery trucks to facilitate timely dispatch for deliveries
- Scanned and sorted packages to stage for delivery drivers
- Checked orders for accuracy and completeness by matching shipping label with invoice number.
Head Server
Lue Thai Cafe
Dearborn, MI
06.2018 - 08.2019
- Created positive guest experience by listening to guest needs and recommending options to meet requests
- Supervised serving staff to drive high level of hospitality and food excellence
- Trained and acclimated new servers to restaurants culture and operations
- Managed tables throughout dining room to execute service at highest level
- Maintained thorough knowledge of menu to describe dining options
- Directed and assisted in general dining room cleaning and sanitation
- Cleared dishes from tables during and after meal service to maintain clean dining area.
Shift Leader
Jersey Mike's
Taylor, MI
07.2017 - 11.2017
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Delegated tasks to employees and monitored activities and task completion
- Upheld company standards and compliance requirements for operations
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Educated customers about offerings, promotions and pricing to boost sales.
Team Member
The Pretzel Peddler
Westland, MI
03.2017 - 08.2017
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Built and maintained working relationships with peers and upper management
- Looked for ways to go above and beyond job requirements
- Upheld high standards of productivity and quality in operations
- Assisted newly hired team members by explaining company procedures and safety requirements
- Stayed informed of company and store updates from leadership.
Sales Representative/Customer Service
Dynamic Marketing Solutions
Livonia, MI
08.2016 - 02.2017
- Contacted new and existing customers to outline benefits of products
- Monitored customer order process and addressed customer issues
- Placed orders and answered customer questions through email and over phone to maximize customer service
- Fostered relationships with customers to expand customer base and retain business
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Answered product questions with up-to-date knowledge of sales and promotions.
Hostess
Bob Evans
Taylor, MI
09.2015 - 07.2016
- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, and food runners to keep dining room presentable and ready for guests
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Greeted customers, answered questions and recommended specials to increase profits
- Monitored dining area to assess server capacity and estimate wait times
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Customer Service Representative
Advanced Customer Services
Southgate, MI
11.2014 - 08.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate's degree - Business
Oakland Community College
05.2024
Skills
- Client-Focused
- Customer Relations
- Receptionist
- Inbound and Outbound Calling
- Merchandising
- Customer support
- Scheduling
- Results-oriented
- Upbeat and Positive Personality
- Business Development Understanding
- Quick Learner
- Upselling Products and Services
- Management Experience
- English
- Sales
- Problem-Solving Abilities
- CRM software
- Recruiting
- Social media management
- E-commerce
- Account management
- Marketing
- Business development
- Leadership
- Analysis skills
- Information management
- Financial services
- Customer service
- Upselling
- Accounting
- Store management
- Office management
- Windows
- Typing
- Cash handling
- POS
- Supervising experience
- Bookkeeping
- QuickBooks
- Computer skills
- Problem management
- Filing
- Microsoft Excel
- Payroll
- Mobile applications
- Wireless sales
- Telecommunication
- Salesforce
- Negotiation
- Manufacturing
- Property management
- Case management
- ATS
- Human resources
- SharePoint
- Customer relationship management
- ADP
- Clerical experience
- Teaching
- Google Suite
- Assembly
- Workday
- HR sourcing
- Database management
- Software troubleshooting
- Accounts payable
Certification
- Driver's License
- Certified Notary Public, 12/01/23, 08/01/30
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Relocation: Anywhere
- Title: Customer Service Expert with Management Experience
Awards
Award for Excellence, 05/01/15
Timeline
Office Manager
Priority Yard & Train
04.2024 - Current
Interim Store Manager
Cricket Wireless
09.2022 - 12.2022
Independent Contractor
Amazon Flex
01.2022 - 04.2024
Inbound Warehouse Associate
Amazon Warehouse
05.2021 - 11.2021
Store Manager
Massage Green Spa
12.2018 - 03.2022
Head Server
Lue Thai Cafe
06.2018 - 08.2019
Shift Leader
Jersey Mike's
07.2017 - 11.2017
Team Member
The Pretzel Peddler
03.2017 - 08.2017
Sales Representative/Customer Service
Dynamic Marketing Solutions
08.2016 - 02.2017
Hostess
Bob Evans
09.2015 - 07.2016
Customer Service Representative
Advanced Customer Services
11.2014 - 08.2015
Associate's degree - Business
Oakland Community College
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