Halie Coach
Ecorse,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Interim Executive Assistant
Pink Zebra Moving
Farmington Hills, MI
09.2024 - 02.2025
- Organize and manage a calendar of appointments, meetings, and travel arrangements for executive team.
- Coordinate with internal departments on a regular basis to ensure efficient day-to-day operations.
- Developed effective filing systems for easy retrieval of information when needed.
- Respond to inquiries from customers or clients regarding products or services offered by the company.
Independent Contractor
Amazon Flex
Michigan
01.2022 - 10.2024
- Managed a high volume of deliveries, averaging 48 deliveries per day.
- Achieved high customer ratings based on feedback surveys for professionalism, reliability, and service quality.
- Managed time effectively to meet tight deadlines.
- Efficiently loaded and unloaded cargo, while meeting safety guidelines.
Interim Office Manager
Priority Yard & Train
Detroit, MI
04.2024 - 06.2024
- Managed account billing for Chrysler's train shipping yard.
- Managed payroll, union benefits for 30+ employees.
- Managed client and vendor invoicing, maintaining accurate records.
- Improved scheduling processes to enhance efficiency.
- Ordered supplies and equipment to maintain adequate inventory levels.
Interim Store Manager
Cricket Wireless
Livonia, MI
09.2022 - 12.2022
- Maintained accurate records of daily transactions, including cash handling procedures, refunds/exchanges processing, and end-of-day reconciliations.
- Resolved escalated customer complaints or issues promptly and effectively, while maintaining a positive relationship with the customer.
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
- Created employee schedules based on anticipated business needs, ensuring adequate coverage during peak hours and days.
Store Manager
Massage Green Spa
Dearborn, MI
12.2018 - 03.2022
- Managed a high volume of phone calls, efficiently addressing inquiries, and scheduling appointments.
- Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations.
- Managed and maintained accurate inventory records.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for employees.
- Processed and verified payroll for 15+ employees on a biweekly basis.
- Prepared monthly reports on sales figures, expenses, profits.
Inbound Warehouse Associate
Amazon Warehouse
Romulus, MI
05.2021 - 11.2021
- Sorted and shelved products by using handheld scanners.
- Worked with logistics to redirect shipments per customer requests for timely deliveries.
- Helped load delivery vehicles, maximizing space and ensuring quick dispatch.
- Scanned and staged packages for customer delivery in an efficient manner.
- Confirmed order accuracy by matching shipping labels to invoices.
Head Server
Lue Thai Cafe
Dearborn, MI
06.2018 - 08.2019
- Oversaw serving staff, ensuring top hospitality and service standards.
- Prepared and trained new hires in operations, service, and customer engagement.
- Coordinated dining room service to ensure efficiency and guest satisfaction.
- Maintained accurate knowledge of menu items to assist guests in making a selection.
Shift Leader
Jersey Mike's
Taylor, MI
07.2017 - 11.2017
- Oversaw cash flow, handled shift changes, and performed daily reconciliations for financial accuracy.
- Delegated tasks to team members and monitored their performance.
- Maintained a safe work environment by ensuring standards and regulations were met.
- Informed clients about the menu, promotions, and prices to enhance their dining experience.
Team Member
The Pretzel Peddler
Westland, MI
03.2017 - 08.2017
- Maintained a clean, organized workstation with attention to safety and efficiency.
- Exceeded job expectations by seeking extra ways to assist in team effort.
- Maintained high productivity and quality in all operations.
- Properly trained new team members on procedures and safety.
Sales Representative/Customer Service
Dynamic Marketing Solutions
Livonia, MI
08.2016 - 02.2017
- Engaged with potential and existing customers to promote products, highlighting their benefits.
- Monitored and facilitated the customer order process, resolving any issues promptly.
- Processed orders and addressed customer inquiries via phone and email, ensuring a seamless experience.
- Built and maintained customer relationships to foster loyalty and repeat business.
Hostess
Bob Evans
Taylor, MI
09.2015 - 07.2016
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere.
- Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times.
- Handled customer inquiries and concerns promptly and professionally, resolving issues to ensure guest satisfaction.
- Efficiently managed high-volume periods by effectively prioritizing tasks, while maintaining attention to detail.
Customer Service Representative
Advanced Customer Services
Southgate, MI
11.2014 - 08.2015
- Assisted customers with product selection based on their needs and preferences, resulting in increased customer satisfaction ratings.
- Documented all interactions with customers in the CRM system.
- Managed customer escalations by investigating issues thoroughly and providing timely resolutions.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
Education
Associate's Degree - Business Administration- Concentration in Accounting
Oakland Community College
Auburn Hills, MI12-2025
Skills
Relationship management
Project management
Driving operational excellence
Responsible decision-making
Cross-functional collaboration
Communication skills
Accounting/payroll
Recruitment
Social media management
Advanced MS office suite
Certification
Certified Notary Public, 12/23-08/30
National Society of Leadership and Success 12/24-current
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Interim Executive Assistant
Pink Zebra Moving
09.2024 - 02.2025
Interim Office Manager
Priority Yard & Train
04.2024 - 06.2024
Interim Store Manager
Cricket Wireless
09.2022 - 12.2022
Independent Contractor
Amazon Flex
01.2022 - 10.2024
Inbound Warehouse Associate
Amazon Warehouse
05.2021 - 11.2021
Store Manager
Massage Green Spa
12.2018 - 03.2022
Head Server
Lue Thai Cafe
06.2018 - 08.2019
Shift Leader
Jersey Mike's
07.2017 - 11.2017
Team Member
The Pretzel Peddler
03.2017 - 08.2017
Sales Representative/Customer Service
Dynamic Marketing Solutions
08.2016 - 02.2017
Hostess
Bob Evans
09.2015 - 07.2016
Customer Service Representative
Advanced Customer Services
11.2014 - 08.2015
Associate's Degree - Business Administration- Concentration in Accounting
Oakland Community College
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