Halie Coach
Phoenix,AZ
Summary
Customer service professional with a proven track record of high productivity and efficiency. Specialized in conflict resolution, data entry, and customer relationship management. Strong communication and problem-solving skills contribute to positive customer experiences and outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Assistant
Pink Zebra Moving
Farmington Hills, MI
03.2024 - 04.2025
- Answered telephone calls from customers or clients, providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Organized and managed a complex calendar of appointments, meetings, and travel arrangements for the executive team.
- Supported onboarding processes by coordinating training sessions for new hires.
Office Manager
Priority Yard & Train
Detroit, MI
04.2023 - 04.2024
- Managed account billing for Chrysler's train shipping yard.
- Managed payroll, and union benefits for 30+ employees.
- Managed client and vendor invoicing, maintaining accurate records.
- Improved scheduling processes to enhance efficiency.
- Ordered supplies and equipment to maintain adequate inventory levels.
Store Manager
Cricket Wireless
Livonia, MI
03.2022 - 04.2023
- Maintained accurate records of daily transactions, including cash handling procedures, refunds/exchanges processing, and end-of-day reconciliations.
- Resolved escalated customer complaints or issues promptly and effectively, while maintaining a positive relationship with the customer.
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
- Created employee schedules based on anticipated business needs, ensuring adequate coverage during peak hours and days.
Store Manager
Massage Green Spa
Dearborn, MI
12.2018 - 03.2022
- Managed a high volume of phone calls, efficiently addressing inquiries, and scheduling appointments.
- Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations.
- Managed and maintained accurate inventory records.
- Recruited, trained, and supervised new employees.
- Created weekly work schedules for employees.
- Processed and verified payroll for 15 or more employees on a biweekly basis.
- Prepared monthly reports on sales figures, expenses, and profits.
Head Server
Lue Thai Cafe
Dearborn, MI
06.2018 - 08.2019
- Oversaw serving staff, ensuring top hospitality and service standards.
- Prepared and trained new hires in operations, service, and customer engagement.
- Coordinated dining room service to ensure efficiency and guest satisfaction.
- Maintained accurate knowledge of menu items to assist guests in making a selection.
Shift Leader
Jersey Mike's
Taylor, MI
12.2017 - 12.2018
- Oversaw cash flow, handled shift changes, and performed daily reconciliations for financial accuracy.
- Delegated tasks to team members, and monitored their performance.
- Maintained a safe work environment by ensuring that standards and regulations were met.
- Informed clients about the menu, promotions, and prices to enhance their dining experience.
Sales Representative/Customer Service
Dynamic Marketing Solutions
Livonia, MI
11.2016 - 12.2017
- Engaged with potential and existing customers to promote products, highlighting their benefits.
- Monitored and facilitated the customer order process, resolving any issues promptly.
- Processed orders and addressed customer inquiries via phone and email, ensuring a seamless experience.
- Built and maintained customer relationships to foster loyalty and repeat business.
Team Member
The Pretzel Peddler
Westland, MI
11.2016 - 11.2017
- Maintained a clean, organized workstation, with attention to safety and efficiency.
- Exceeded job expectations by seeking extra ways to assist in the team effort.
- Maintained high productivity and quality in all operations.
- Properly train new team members on procedures and safety.
Hostess
Bob Evans
Taylor, MI
10.2015 - 11.2016
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure that all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area.
Customer Service Representative
Advanced Customer Services
Southgate, MI
11.2014 - 10.2015
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Associate's Degree - Business Administration- Concentration in Accounting
Oakland Community College
Auburn Hills, MI12-2025
Skills
Relationship management
Project management
Driving operational excellence
Responsible decision-making
Cross-functional collaboration
Communication skills
Accounting/payroll
Recruitment
Social media management
Advanced MS office suite
Certification
Certified Notary Public, 12/23-08/30
National Society of Leadership and Success 12/24-current
Timeline
Executive Assistant
Pink Zebra Moving
03.2024 - 04.2025
Office Manager
Priority Yard & Train
04.2023 - 04.2024
Store Manager
Cricket Wireless
03.2022 - 04.2023
Store Manager
Massage Green Spa
12.2018 - 03.2022
Head Server
Lue Thai Cafe
06.2018 - 08.2019
Shift Leader
Jersey Mike's
12.2017 - 12.2018
Sales Representative/Customer Service
Dynamic Marketing Solutions
11.2016 - 12.2017
Team Member
The Pretzel Peddler
11.2016 - 11.2017
Hostess
Bob Evans
10.2015 - 11.2016
Customer Service Representative
Advanced Customer Services
11.2014 - 10.2015
Associate's Degree - Business Administration- Concentration in Accounting
Oakland Community College
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