Halie Crutchfield
Ponder,TX
Summary
Proven leader with a track record of enhancing store performance at Kendra Scott by fostering teamwork and leveraging problem-solving skills. Skilled in budget management and customer engagement, I've driven significant improvements in customer satisfaction and event marketing success. Excel in multitasking and effective communication, consistently meeting deadlines and exceeding goals.
Overview
9
9
years of professional experience
Work History
Events Assistant Store Manager
Kendra Scott
08.2021 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Patient Transport Dispatch Manager
Touchpoint Medical
01.2020 - 08.2021
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
Store Manager
Helena Mercantile
05.2015 - 08.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Associate of Applied Science - Human Development And Family Studies
Southern Union State Community College
Wadley, AL12.2019
Skills
- Problem-Solving
- Customer Service and Engagement
- Microsoft Office Suite
- Marketing and Promotions
- Effective leader
- Deadline Management
- Event Marketing
- Partnership Building
- Volunteer Management
- Resource development
- Fundraising expertise
- Research and analysis
- Budget Management
- Positive Attitude
- Revenue Forecasting
- Performance Tracking and Evaluation
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Work Planning and Prioritization
- Self Motivation
- Goal Setting
Timeline
Events Assistant Store Manager
Kendra Scott
08.2021 - Current
Patient Transport Dispatch Manager
Touchpoint Medical
01.2020 - 08.2021
Store Manager
Helena Mercantile
05.2015 - 08.2017
Associate of Applied Science - Human Development And Family Studies
Southern Union State Community College
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