Halie Day
Houston,TX
Summary
Dynamic professional with extensive experience. Adept in disability knowledge and problem-solving. Excelled in enhancing resident well-being and streamlining office functions, demonstrating HIPAA proficiency and a strong work ethic. Proven track record in improving client satisfaction and efficiently managing insurance verifications, embodying professional ethics and adaptive techniques.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CTRS
Voyages
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
- Provided emotional support to residents during challenging times, offering empathy and reassurance while engaging them in appropriate coping mechanisms through activities.
- Encouraged full participation in activities from all attendees, which helped drive excitement.
Office Coordinator
The Harris Center
11.2023 - Current
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Streamlined clinic operations by maintaining organized records of patient information, appointment scheduling, and insurance verification.
- Supported insurance verification processes by gathering necessary documentation from patients and insurers in a timely manner.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Researched denied claims and contacted insurance companies to resolve these issues.
Patient Access Representative III
Our Lady of Lourdes Regional Medical Center
06.2019 - 09.2024
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
Education
Bachelor of Science - Therapeutic Recreation And Leisure Studies
Southern University And A&M College
Baton Rouge, LA05-2017
Skills
- Problem-Solving
- HIPAA proficiency
- Knowledge of medical terminology
- Disability Knowledge
- Adaptive Techniques
- Activity analysis
- Professional ethics
- Program Planning
- Individualized Treatment
- Assessment development
- Recreation therapy
- Insurance Verification and Authorization
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- TRS/TXC
- Nonviolent Crisis Prevention & Intervention Training (CPI)
Timeline
CTRS
Voyages
10.2024 - Current
Office Coordinator
The Harris Center
11.2023 - Current
Patient Access Representative III
Our Lady of Lourdes Regional Medical Center
06.2019 - 09.2024
- Basic Life Support (BLS) Certification - American Heart Association.
- TRS/TXC
- Nonviolent Crisis Prevention & Intervention Training (CPI)
Bachelor of Science - Therapeutic Recreation And Leisure Studies
Southern University And A&M College
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