Halie Felton
Customer Service/Sales
Apache Junction,AZ
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Lead Teacher
La Petite Academy
Mesa, AZ
07.2023 - 11.2023
- Create and maintain a welcoming and loving classroom
- Teach students and create weekly lesson plans to follow
- Maintain relationships with parents, coworkers, and students
- Grow young minds in a creative and educational way.
Caregiver
Brookdale Senior Living (East Mesa)
Mesa, AZ
11.2022 - 02.2023
- Follow resident and Brookdale protocol to assure resident and associate safety
- Assisted residents with daily life activities and self care.
- Helped clients get in and out of beds and wheelchairs.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assisted clients with maintaining good personal hygiene.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Educated families about available resources for home health care services in the local community.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Store Associate/Sales
Famous Footwear
Queen Creek, AZ
03.2021 - 06.2022
- Provided face-to-face customer service
- Stock floor shelves, maintain available stock
- Operate cash and credit/debit registers
- Provided upsell opportunities when available
- Enter data for product availability.
Call Redirecting/ Data Entry
Upfront Marketing
2015 - 2018
- Answer and redirect customers to the correct line
- Enter the reason for the call, where the call was directed, and how the call was completed.
- Checked completed work for errors or duplicate information before submission.
- Arranged production schedules to focus and guide data management team.
- Created detailed reports on data entry activities.
- Processed incoming requests for data entry services promptly and accurately.
- Coordinated assignment distribution to facilitate smooth workflows.
- Monitored office supplies to replenish needed inventory before depletion.
Education
High School Diploma -
American Leadership Academy (Ironwood)
Queen Creek, AZ05.2022
Some College (No Degree) -
Central Arizona College
AZSkills
- Communication
- Team Work
- Customer Service
- Multitasking
- Time Management
- Persuasive Speaking
- Adaptability
- Positive Attitude
- Hard working
- Patient
- People Person
- Typing
- Organization
- Self disciplined
- Classroom Management
- Lesson Development
- Behavior Modeling
- Activity Planning
- Instructional Methods
- Safety Awareness
- Training and Mentoring
- Safe Learning Environment
- Teacher Training
- Child Development
- Group and Individual Instruction
- Lesson Planning
- Age-Appropriate Discipline
- Childcare Requirements
Languages
- English
- Spanish (conversational)
Certification
- CPR
- First Aid
- (currently working on life and financial licensing's)
Languages
English
Professional
Spanish
Elementary
References
References available upon request.
Timeline
Lead Teacher
La Petite Academy
07.2023 - 11.2023
Caregiver
Brookdale Senior Living (East Mesa)
11.2022 - 02.2023
Store Associate/Sales
Famous Footwear
03.2021 - 06.2022
Call Redirecting/ Data Entry
Upfront Marketing
2015 - 2018
High School Diploma -
American Leadership Academy (Ironwood)
Some College (No Degree) -
Central Arizona College