Hi, I’m
Halie Nail
Madison,AL
Summary
Dedicated customer service representative with extensive industry experience and a strong track record of maintaining customer satisfaction. Recognized for establishing rapport with clients and fostering lasting relationships that drive business growth. Committed to contributing to company success through effective communication and teamwork.
Overview
11
years of professional experience
Work History
Johnny's BarbecueCullman, US
Chef/Server
09.2019 - 10.2020
Job overview
- I prepare food in a timely and accurate manner.
- As well as maintaining a clean and orderly work environment.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
Keystone AutomotiveCullman, US
Clerical/Data Entry
10.2017 - 01.2018
Job overview
- With this specific job I was in charge of the data entry with inventory both locally and nationwide
- I stayed in contact with multiple other Keystone locations via email to resolve any issues with shipments between facilities as well as local businesses in the state of Alabama
- I interviewed perspective employees as well as keeping contact with the temporary staffing agency Keystone used to find potential employees
- (I was hired on as a temporary employee and when they had their annual job cuts unfortunately they viewed my position as obsolete.)
Flat Creek TruckingCullman County, US
Dispatcher/Customer Service
07.2014 - 09.2017
Job overview
- In charge of dispatch.
- Speaking with brokers and customers to ensure quality results.
- Manage paperwork from the taxes, safety regulations, and regular DOT inspections.
- Provided timely updates to customers regarding their orders or requests.
- Addressed questions, problems or requests for service or equipment.
- Verified driver credentials prior to assigning them a route or task.
Ruby TuesdayHuntsville, US
Waitress/Hostess
07.2013 - 12.2013
Job overview
- I answered questions regarding the store and products, while maintaining knowledge of current sales and store promotions.
- Worked as a team member, performing hostess duties, waiting on customers, and cleaning, while still providing excellent customer service.
- I was exposed to a different kind of waitressing, and I was also able to learn the requirements of being a hostess and trainer.
- In order to be a successful server, you must have good social skills, be able to multi-task, and move quickly with a purpose.
- Presented menus and answered questions regarding items.
- Checked back with customers throughout meal service to ensure satisfaction.
Cracker BarrelMadison, US
Waitress/Hostess
03.2012 - 02.2013
Job overview
- I answered questions regarding the store and products, while maintaining knowledge of current sales and store promotions.
- Worked as a team member, performing hostess duties, waiting on customers, and cleaning, while still providing excellent customer service.
- I was exposed to a different kind of waitressing, and I was also able to learn the requirements of being a hostess and trainer.
- In order to be a successful server, you must have good social skills, be able to multi-task, and move quickly with a purpose.
- Presented menus and answered questions regarding items.
- Checked back with customers throughout meal service to ensure satisfaction.
SWE ServicesClanton, US
Quality Inspector/Team Leader
10.2011 - 12.2012
Job overview
- Inspected different motor vehicle parts for any defects before the product was shipped to the buyers.
- I worked for Mercedes, BMW, AGC Glass, Johnson Controls, and several others.
- Worked as a supervisor until the company shut down.
- Conducted tests on product samples and recorded results.
- Outlined remediation plans to standardize results to meet compliance regulations.
- Identified potential risks related to product quality and developed strategies for mitigating them.
- Worked closely with suppliers to identify potential sources of defects and develop corrective actions.
- Received and inspected raw materials.
- Calibrated, validated or maintained laboratory equipment.
Waffle HouseCullman, US
Waitress/Cashier
03.2010 - 06.2011
Job overview
- I greeted customers entering the store to see what each customer wanted or needed.
- I answered questions regarding the store and products, while maintaining knowledge of current sales and store promotions.
- Worked as a team member, performing cashier duties, waiting on customers, and cleaning, while still providing excellent customer service.
- Prepared checks accurately and processed payments promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Bevill State Community CollegeSumiton, AL
GED
07-2010
Calhoun Community CollegeTanner, AL
Some College (No Degree) from General Studies
Skills
- Meal Preparation Expertise
- Strategic Menu Development
- Cleanliness Standards
- Inventory Coordination
- Customer Service Excellence
- Teamwork Facilitation Skills
- Effective Communication
- Strategic Problem Resolution
- Inventory Control
- Excel Data Management
- Professional Email Communication
- File Management Expertise
- Precision in Task Execution
- Quality Assessment
- Skilled in Managing Multiple Tasks
- Quick Learner in New Environments
- Scheduling and Dispatching
- Route optimization
- Regulatory Standards Knowledge
- Prioritization and Planning Skills
- Strong Communication Skills
- Effective Issue Resolution
- Manage Administrative Operations
- Support for Multiple Platforms
- Customer Experience Leadership
Languages
English
Full Professional
Timeline
Chef/Server
Johnny's Barbecue
09.2019 - 10.2020
Clerical/Data Entry
Keystone Automotive
10.2017 - 01.2018
Dispatcher/Customer Service
Flat Creek Trucking
07.2014 - 09.2017
Waitress/Hostess
Ruby Tuesday
07.2013 - 12.2013
Waitress/Hostess
Cracker Barrel
03.2012 - 02.2013
Quality Inspector/Team Leader
SWE Services
10.2011 - 12.2012
Waitress/Cashier
Waffle House
03.2010 - 06.2011
Bevill State Community College
GED
Calhoun Community College
Some College (No Degree) from General Studies
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