Halie Newton
Boulder,US
Summary
Experienced with effective communication and active listening in customer interactions. Utilizes problem-solving techniques to address and resolve client concerns efficiently. Track record of maintaining high levels of customer satisfaction through empathy and patience.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Peer Mentor Coordinator
Footsteps (program Created by the City of Boulder)
12.2011 - 06.2016
- Established and enforced administration policies and rules governed client behavior
- Demonstrated ability to build strong relationships with peers through active listening and providing emotional support
- Served as role model for client by encouraging and modeling successful healthy balance (of academic and college) life
- Encouraged mentees to set realistic goals for themselves and provided resources for achieving them
- Implemented conflict resolution techniques when disputes arose between individuals involved in the program
- Managed a budget allocated for program materials, supplies, and other expenses
- Organized peer tutoring environment to promote productivity and learning
- Utilized effective communication strategies to foster open dialogue between mentors and mentees
- Facilitated group discussions on topics related to academic success, personal growth, and life skills development
- Gave feedback to clients with positive reinforcement techniques to encourage and build confidence
- Conducted regular one-on-one meetings with mentees to assess progress towards goals
- Maintained accurate records of all program activities including mentor and mentee interactions
- Encouraged mentees to practice self-advocacy and develop critical thinking skills
- Established and supervised peered counseling and peered tutoring programs
- Attended meetings, educational conferences, and training workshops and served on committees
- Conducted follow-up interviews with clients
- Assessed needs for assistance, such as rehabilitation, financial aid and additional vocational training and referred clients to appropriate services
Nanny
Private Family
08.2006 - 03.2007
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
- Provided consistent discipline according to parental guidelines while respecting individual child''s needs.
- Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
- Enhanced children''s emotional well-being by implementing age-appropriate activities and routines.
- Implemented creative learning opportunities to enhance cognitive growth through arts and crafts projects.
- Collaborated with parents in setting developmentally appropriate goals for each child monitoring and tracking progress throughout the year.
- Promoted language development through storytelling, reading, and engaging in conversations with the children.
- Planned educational field trips exposing children to diverse cultural experiences enriching their understanding of the world around them.
- Encouraged physical activity through outdoor playtime, sports participation, and structured exercise routines.
- Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.
- Maintained detailed records of each child''s habits, developmental milestones achieved during my care period.
- Facilitated social development by arranging playdates and outings with peers on a regular basis.
- Supported families during transitions such as new sibling arrivals or moving homes providing extra care and attention required.
- Administered medications when necessary following parents'' instructions and guidelines closely monitoring any adverse reactions.
- Taught basic life skills such as personal hygiene practices to promote independence among the children under my care.
- Assisted older children with homework assignments offering guidance and clarification when needed to reinforce learning concepts.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Prepared meals and snacks for children based on dietary guidelines.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Engaged with children on age-appropriate level.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted with light housekeeping duties as well as running errands.
- Played games, worked on puzzles, and read books to young children.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Built positive and nurturing environments to support child social and emotional growth.
- Administered basic first-aid and medication in emergency situations.
- Encouraged children to be understanding and patient with others.
- Transported children to and from activities using personal or family vehicle.
- Supervised children on playground to help develop physical and social skills.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Helped children complete homework assignments and school projects.
- Taught children basic life skills, manners and personal hygiene.
- Regularly traveled with family to help with vacation activities and childcare.
- Coordinated playdates and outings to meet children's physical and social needs.
- Monitored children's play activities to verify safety.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Provided developmentally appropriate activities for children.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Identified warning signs of emotional and developmental problems in children.
Licensed Massage Therapist
Independent Contractor
08.2002 - 07.2006
- Instructed and assisted children in handwashing and eating to develop health and personal habit
- Kept records of play, meal schedules, and bill payment
- Independent contractor
- Treated a diverse clientele, including athletes, pregnant women, and individuals recovering from injuries.
- Safeguarded clients'' privacy by adhering to HIPAA regulations and maintaining strict confidentiality.
- Reduced stress levels for patients with customized relaxation massages.
- Increased patient mobility by focusing on muscle flexibility and range of motion.
- Promoted wellness by educating clients on self-care techniques, including stretching exercises and proper posture.
- Contributed to the development of clinic policies that prioritized client safety and satisfaction.
- Alleviated chronic pain by utilizing targeted deep tissue massage techniques.
- Improved post-surgery recovery time through therapeutic lymphatic drainage massages.
- Strengthened client relationships through exceptional communication skills and empathetic listening.
- Enhanced athletic performance with pre-and post-event sports massages.
- Maintained detailed records of clients'' medical histories and treatment progress.
- Continued professional development through regular attendance at industry conferences and workshops.
- Bolstered company reputation with consistently high satisfaction ratings from clients.
- Navigated scheduling software to efficiently manage appointments while minimizing downtime between sessions.
- Addressed specific client needs by creating personalized treatment plans.
- Maintained clean, sanitized, and well-stocked treatment rooms according to industry standards.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Provided clear, concise instructions to clients to prepare for massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Maintained client treatment records and designed long-term care programs for return customers.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Maintained accurate and up-to-date client records.
- Administered Swedish, deep tissue and sports massage techniques.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Educated clients on benefits of massage and recommended home care techniques.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Performed sanitization tasks to keep massage environment clean and safe.
- Assessed clients to determine appropriate massage techniques to apply.
- Collaborated with other healthcare professionals to develop treatment plans.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Developed customized massage programs to meet unique requirements.
- Analyzed postural assessments and range of motion.
- Performed aroma therapies and specialized relaxation techniques.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Prepared oils and lotions for massages.
- Established and implemented massage protocols and procedures.
Licensed Massage Therapist
Beemer Back Clinic
06.2001 - 06.2006
- Graduated from White River School of Massage with 1000 hours, appointments on referral basis, modalities: Swedish, Deep Tissue, Pregnancy, Infant Massage, Stone Massage, Aromatherapy, Thai, Sports, Reflexology, and Shiatsu
- Worked with a medical team, creating a session protocol, coding, thorough medical history, reading SOAP notes and imaging, hands-on clinical experience with patients with a variety of injuries, billing insurance companies, exams, various modalities, different types of massage from Swedish to musculoskeletal massage, imaging, range-of-motion tests, neurological and orthopedic exams
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained detailed records of patient treatments, progress, and outcomes to facilitate effective care coordination and continuity.
- Assisted patients in achieving pain management goals through the implementation of effective therapeutic techniques.
- Educated patients on the importance of proper posture and ergonomics, resulting in reduced workplace-related musculoskeletal issues.
- Reduced recovery time for patients suffering from sports injuries through targeted chiropractic interventions.
- Provided exceptional customer service to all patients, ensuring that they felt heard, understood, and valued throughout their treatment journey.
- Accessed and documented medical backgrounds and ordered diagnostic images to determine health problems.
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
- Expedited insurance claim processing by proactively verifying coverage details before services were rendered at the clinic.
- Reduced wait times by swiftly completing administrative tasks such as data entry, billing procedures, and prescription refills.
- Maintained strict adherence to HIPAA regulations by protecting patient privacy during all interactions and documentation processes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Aerobic Instructor/ Athletic Trainer
Marvin Altman Fitness Center (Sparks Hospital)
09.1996 - 04.2002
- Company Overview: A hospital based fitness center
- Assisted with the program Prevention Pays
- A program motivating hospital employees to add physical activity to their life
- Created specific goals, giving each employee an individual fitness plan
- Met with special populations one on one (again length specific to their needs)
- The could win prizes like TVs, trips, etc
- Was also an aerobic instructor
- From the pool classes, cycling, aerobics, yoga, and created classes depending on the clients wants/needs
- Was on the floor and created a workout program if requested, taught clients the proper technique using machine
- A hospital based fitness center
- Assisted in organizing wellness events such as health fairs or workshops that educated members on various topics related to physical fitness.
- Promoted a safe workout environment by enforcing gym rules and promptly addressing any safety concerns.
- Collaborated with personal trainers to plan individualized workout programs tailored to members'' specific needs and goals.
- Conducted regular walk-throughs of the gym floor to monitor equipment usage, identifying areas in need of additional cleaning or maintenance support.
- Helped maintain an up-to-date database on all current members thus improving administrative efficiency.
- Assisted in the evaluation of group fitness instructors, providing feedback for continuous improvement and better member experiences.
- Ensured timely opening/closing procedures were followed routinely which contributed to smooth daily operations within the facility.
- Improved member satisfaction by providing exceptional customer service at the fitness center reception desk.
- Provided first-aid assistance when necessary, prioritizing member safety and well-being during emergencies.
- Supported marketing efforts by promoting special events, membership offers, and new services within the fitness center community.
- Contributed to overall facility maintenance, assisting with minor repairs as needed to ensure optimal functionality of machines and equipment.
- Maintained accurate records of memberships, guest passes, and payment transactions for proper revenue tracking purposes.
- Facilitated efficient check-in processes for members, ensuring smooth entry into the facility.
- Assisted in the coordination of group fitness classes, resulting in an organized and enjoyable experience for participants.
- Acted as a liaison between members and management by effectively addressing concerns or complaints, resulting in improved overall satisfaction.
- Increased member retention by offering personalized workout advice and recommending appropriate fitness classes.
- Encouraged a positive atmosphere among staff members through effective communication strategies and teamwork initiatives.
- Conducted tours of the fitness facility for prospective clients showcasing amenities offered leading to increased membership signups.
- Enhanced gym cleanliness and organization through regular equipment maintenance and floor management.
- Managed inventory of fitness equipment and supplies, maintaining adequate stock levels for daily operations.
- Enforced rules and held customers accountable for not following gym regulations.
- Sold memberships and personal training sessions to new customers.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Designed innovative fitness plans to keep clients engaged.
- Collaborated with clients to identify potential barriers to achieving fitness goals.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
- Provided clients with nutrition and lifestyle advice to support overall health and wellness.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Adapted instruction to accommodate special needs, disabilities and physical limitations.
- Organized community-wide fitness events, raising awareness about health benefits associated with regular exercise and encouraging an active lifestyle among residents.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
- Conducted comprehensive fitness assessments to evaluate client''s physical capabilities and established baseline measurements for tracking progress.
- Sought continuous professional development opportunities through attendance at workshops, conferences, seminars related to health and wellness trends in order to provide up-to-date expertise for clients'' benefit.
- Kept accurate and updated client records to track progress and provide follow-up.
- Developed comprehensive fitness assessment process to tailor workouts more effectively to each client's needs.
- Boosted client retention by designing personalized workout programs that catered to individual fitness levels and goals.
- Cultivated supportive community atmosphere that encouraged clients to maintain their fitness regimens.
- Encouraged positive mindset among clients, significantly improving their commitment to fitness goals.
- Enhanced workout safety by maintaining up-to-date knowledge on exercise science and first aid procedures.
- Participated in continuing education opportunities, staying up-to-date on industry trends and best practices for aerobic instruction.
- Implemented innovative warm-up routines that prepared participants for more intense cardiovascular activities while preventing potential injury risks.
- Boosted class attendance through effective marketing strategies and community outreach efforts.
- Improved class engagement by incorporating music and dance routines into aerobics sessions.
- Adapted exercises based on individual needs, providing modifications to accommodate physical limitations or injuries when necessary.
- Promoted a positive workout environment by maintaining clean and organized studio spaces for daily use.
- Coordinated with other instructors to provide a diverse range of class offerings, catering to the varied interests and fitness levels within the gym community.
- Utilized various exercise equipment during classes, enhancing the workout experience for clients of all fitness levels.
- Led group fitness classes for diverse participants, ensuring proper form and technique were demonstrated.
- Enhanced client fitness levels by designing and implementing personalized exercise programs.
- Encouraged a sense of community among class members by organizing team-building activities outside of regular workout sessions.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Led weekly classes for up to Number individuals with consistent participation and positive feedback.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Planned and executed group fitness sessions with warm-ups and cool-downs.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Developed and implemented various high-energy and motivating fitness programs to meet diverse needs.
- Demonstrated proper form and technique to prevent injury.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Adapted classes to meet needs of participants with varying fitness levels.
- Used music to motivate and energize classes.
Education
Bachelor Of Arts (B.A.) - Interior Architecture and Design
Art Institute of Pittsburgh Online
Pittsburgh, Pennsylvania01.2003
Bachelor Of Science (B.S.) - Integrated Science
UNIVERSITY OF ARKANSAS
Fayetteville, AR01.2003
Bachelor Of Science (B.S.) - Social Work
COLORADO STATE UNIVERSITY
Fort Collins, CO06.2001
Certification in Biomechanics -
Cooper Institute for Aerobics
Dallas03.1997
Certified Aerobic Instructor -
Cooper Institute for Aerobics
Dallas07.1996
Certified Fitness Specialist -
Cooper Institute for Aerobics
Dallas07.1996
Skills
- Social skills
- Professional ethics
- Client Assessment
- Customer Service
- Relationship Building
- Individual and family support
- Problem-solving aptitude
- Self Motivation
- Administration Required Reporting
- Self-awareness
- Crisis support
- Mediation and crisis intervention
- Policy and procedure improvements
- Professional referral network
- Problem-solving abilities
- Multitasking
- Reliability
- Conflict Resolution
- Professionalism
- Time management abilities
- Adaptability
- Data Analysis
- Presentation Skills
- Case Management
- Community Outreach
- Career Development
- Compile occupational data
- Listening actively
- Confidential services
Certification
- Licensed Massage Therapist, 03/01/97
- Certified Aerobic Instructor, 09/01/96
- Certified Fitness Specialist, 07/01/96
- Certification in Biomechanics, 03/01/97
Timeline
Peer Mentor Coordinator
Footsteps (program Created by the City of Boulder)
12.2011 - 06.2016
Nanny
Private Family
08.2006 - 03.2007
Licensed Massage Therapist
Independent Contractor
08.2002 - 07.2006
Licensed Massage Therapist
Beemer Back Clinic
06.2001 - 06.2006
Aerobic Instructor/ Athletic Trainer
Marvin Altman Fitness Center (Sparks Hospital)
09.1996 - 04.2002
Certification in Biomechanics -
Cooper Institute for Aerobics
Certified Aerobic Instructor -
Cooper Institute for Aerobics
Certified Fitness Specialist -
Cooper Institute for Aerobics
- Licensed Massage Therapist, 03/01/97
- Certified Aerobic Instructor, 09/01/96
- Certified Fitness Specialist, 07/01/96
- Certification in Biomechanics, 03/01/97
Bachelor Of Arts (B.A.) - Interior Architecture and Design
Art Institute of Pittsburgh Online
Bachelor Of Science (B.S.) - Integrated Science
UNIVERSITY OF ARKANSAS
Bachelor Of Science (B.S.) - Social Work
COLORADO STATE UNIVERSITY
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