Halie Posenau
Summary
Highly motivated dental assistant eager to tackle new responsibilities and build on skills. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and patient care. Quick learner and successful in building relationships with coworkers and patients. Organized and dedicated Front desk Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Helen McKean
Mechanicsville, VA
04.2019 - Current
- Delivered high-quality care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported needs ADL'S
- Upheld infection control and prevention policies across different patient-facing areas.
Private Childcare Provider
Angie Whelan
New Kent, VA
05.2016 - 03.2020
- Planned fun, educational activities for children.
- Supported parent-initiated potty training behaviors using positive reinforcement.
- Assisted children with homework and quizzed on subject matter to prepare for upcoming tests.
- Arranged backup coverage for childcare during periods of unavailability due to illness or emergency.
Dental Assistant / Front Desk
Seven Pines Dental Group
Mechanicsville, VA
03.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Exposed, developed and mounted dental x-rays.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Staged tray for procedures by arranging dental instruments and equipment.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled and confirmed patient appointments.
- Designed dental report card to explain patient dental health status and treatment plans.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Helped patients complete necessary medical forms and documentation.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Lee Davis High School
Mechanicsville, VA6.2018
Some College
J Sargeant Reynolds Community College
Richmond, VADental Assisting
Accelerated Dental Assisting Academy
Seven Pines Dental Group Henrico, VA03.2023
CNA (April 2018-Present)
CNA Course In High School
Hanover, VA04.2018
Skills
- Computer/keyboarding
- Good with people
- Communication
- Team player
- Problem solving
- Medical Experience
- Catheter Change and Preparation
- Medication Assistance
- Wound Care
- Light Housekeeping
- Oral Hygiene
- Recording Vital Signs
- Patient Education
- Patient Services
- Patient Relations
- Procedure Support
- Equipment Sterilization
- Clinical Support
- Inventory Management
- Dental Staff Support
- Complex Problem-Solving
- Dental Radiography
- Treatment Room Setup
- Sterilization Techniques
- Dental Records
- Team Collaboration
- X-Ray Processing
- Restorative Dentistry Support
- Digital X-Ray Proficiency
- Infection Control Procedures
- Patient Care Coordination
- CPR Certification
- Empathy and Compassion
- Dental Procedure Preparation
- Pediatric Dental Care
- Oral Hygiene Education
- Instrument Sterilization Techniques
- Sealant Application
- Instrument Sterilization
- Crown and Bridge Construction
- Taking Medical and Dental Histories
- Autoclave Operation
- Medical Charting
- Postoperative Care Instructions
- Document Management
- Oral Hygiene Techniques
Reference's available upon request
Helen McKean (804) 310-0632
Angie Whelan (804) 363-0595
Certification
- Certified Dental Assistant
- CNA - Certified Nurse Assistant
Timeline
Dental Assistant / Front Desk
Seven Pines Dental Group
03.2023 - Current
CNA
Helen McKean
04.2019 - Current
Private Childcare Provider
Angie Whelan
05.2016 - 03.2020
Lee Davis High School
Some College
J Sargeant Reynolds Community College
Dental Assisting
Accelerated Dental Assisting Academy
CNA (April 2018-Present)
CNA Course In High School