Halie Sibert
Ransom,IL
Summary
Universal Banker III with cash handling and customer service experience. Well versed in managing customer needs, updating and opening accounts, and processing transactions. Experienced in training new hires, auditing, vault balancing and scheduling. I was a previous Assistant Branch Manager prior to title changing in the company. I still assisted the Branch Manager and was acting Manager when needed.
Overview
10
10
years of professional experience
Work History
Universal Banker III
Busey Bank
12.2013 - Current
- Providing personalized banking solutions and addressing client needs.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Process cash deposits, withdrawals, check processing, and loan payments.
- Excellent team collaboration.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Trained and mentored new hires.
- Opened, closed, and updated accounts for customers.
- Assisted customers with online banking.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
Education
None - General Studies
Illinois Valley Community College
Oglesby, ILHigh School Diploma - General Studies
Streator High School
Streator, IL05.2008
Skills
- Transaction Processing
- Financial Product Knowledge
- Attention to detail
- Team collaboration
- Customer service excellence
- Cash handling proficiency
- Problem-solving abilities
- Effective communication
- Conflict resolution
- New Account Setup & Account Changes
- Customer Service
- New Hire Training
- Teller Experience
- Teller Drawer Auditing
- Scheduling
- Opening and Closing Procedures
Timeline
Universal Banker III
Busey Bank
12.2013 - Current
None - General Studies
Illinois Valley Community College
High School Diploma - General Studies
Streator High School
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